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Operations Performance Manager

Posted 7 March by Connect Group PLC Recruitment Ended

Operations Performance Manager

About the Operations Performance Manager Role:

As our Operations Performance Manager, reporting directly into our Head of Operational Performance & Compliance, you’ll effectively implement performance management initiatives and successfully execute operational strategy during an exciting period of change within a new, evolving team structure. The business is currently in a two-year period of integration of its core businesses (Smiths News & Tuffnells) to support its strategic aim of being the UK’s leading provider of specialist distribution solutions in complex, and time-critical supply chains.

In this interesting and challenging role you will:

  • Understand the dynamics of processes, process performance and process improvement of Smiths News & Tuffnells
  • Be responsible for the operational KPI’s including analysis, reviewing and management of performance with the depots and senior team
  • Be the point of contact for all newspaper publishers, magazine distributers and their associated carriers
  • Enhance the efficiency of processes while improving the quality of products and services
  • Be accountable for all areas of operational performance and waste & inventory within the depots

This position is predominantly field based attending business locations, external meetings in the UK or working from head office in Swindon.

About You:

  • Operations performance management expertise and a structured approach to driving process performance and process improvement typically gained through 2 or more years’ experience in a 3PL/4PL environment
  • Demonstrable background of success within operations performance through a tenacious and effective approach to meeting and exceeding targets and delivering an outstanding client experience
  • Educated to at least A level standard (or equivalent)
  • Possesses strong analytical skills
  • Computer literate and comfortable in the use of technology and IT systems, including a high degree of knowledge of MS Office
  • Experience of working with and influencing internal and external senior business stakeholders
  • Excellent oral and written communications skills including:
    • The ability to engage and build rapport with stakeholders
    • Communicating information in a clear and commercial manner
    • Adapting style and content for different audiences
  • Demonstrating a confident, credible and accomplished presentation style
  • Excellent business acumen and strong commercial and financial awareness
  • Adaptable, positive and effective when working with ambiguity and changing commercial drivers
  • Passionate and driven by delivering for the customer with a background in delivery within a customer-focused business
  • Able to work at pace whilst maintaining an accurate, high quality output
  • Highly organised with a well-developed approach to prioritisation
  • Possesses a positive and collegiate attitude
  • Able to adapt swiftly with a willingness to undertake challenging tasks to ensure stakeholder satisfaction


  • Degree-level education or equivalent
  • Previous experience within the Parcel or publishing marketplace

About Us:

Connect Group PLC is a specialist distribution company, which offers market-leading expertise in a range of industries. With a combined revenue of £1.6bn, we employ 6,000 staff and operate in the UK and worldwide.

Connect Group offers unrivalled expertise in:

  • Early Distribution - Encompassing: Smiths News, Dawson Media Direct and Pass My Parcel. Smiths News is the UK's largest newspaper and magazine wholesaling business with an approximate 55 per cent. market share; Dawson Media Direct is an international media direct business supplying newspapers, magazines and inflight entertainment technology and content; Pass My Parcel, a wholly-owned 'click and collect' delivery service, operated by the Smiths News business, has a network of over 3,000 parcel shops and clients which include Amazon and ASOS
  • Mixed Freight - Tuffnells is a leading provider of next-day B2B delivery of mixed parcel freight consignments, specialising in items of irregular dimension and weight, with 37 depots, delivering over 13 million consignments per annum to over 4,500 customers

Reference: 34625802

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