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Operations Manager

Posted 5 February by Reed Ended

 An Exciting opportunity has arisen for  an Area Operations Manager –  North West London -Wembley and Surrounding area – Upto £70k (+ £5k car allowance and competitive package)

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You will be responsible for ensuring the smooth running of all the sites in your area, working closely with the branch managers, ensuring that they are delivering on all set KPI’s.
The Area Manager role is an operational leadership position, reporting to the Regional Director (Operations). Responsible for multiple local Assessment Centres and a regional administration hub, you will provide leadership and direction on the delivery of high quality face-to-face and paper-based assessments. Getting assessments right, and accurately managing the process and the flow of customers is vital to  the work. The assessments help government officials understand how an illness or disability affect someone’s daily life.
You will be accountable for the overall delivery of volume, quality and customer service performance targets within your area, enabling collaborative working and resource sharing across your area to meet changes in demand. Keeping a close track of management information and improving performance at local centres will be another key deliverable. Staff in your area will include operational delivery specialists, doctors, nurses and therapists. No two days will be the same.

Due to the scale of this position the ideal candidate will have a minimum of 2 years’ experience managing multiple sites and have a strong, confident approach to people management (including recruitment, training and performance issues.)

If you have the experience and skill set required for this role please email your CV in word format to kay.lopez@reedglobal.com

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34399722

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