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Operations Manager

Posted 18 January by MERJE Ltd Easy Apply Ended

Customer obsessed Global organisation

The role- This role is ideal for an enthusiastic Contact Centre professional with substantial team management experience of 80FTE+. You will have a proven experience of motivating and driving performance improvements within a team.

  • Managing the day to day operation of managers and overall operations team of circa 120FTE.
  • To be an effective Change Manager - to know how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours.
  • Manage strategic projects to drive process improvement and achieve operational excellence on a global scale.
  • Ensure high quality and high volume productivity
  • Play a critical role in building a strong management team by providing guidance and mentorship to all levels of leadership
  • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders
  • Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills

Key Requirements-

  • Significant contact centre management experience
  • Proven people management skills, including experience of managing large teams (150+) and managing middle management
  • Evidence of successful career progression and growth internally within an operation
  • 5 years+ people and performance management experience.
  • A proven track record of implementing, delivering large projects and communicating effectively
  • Results focus with the strategic awareness to forecast both in the short and long term
  • Leadership flair with the skill to motivate others to perform and exceed
  • Professional, positive and proactive with a "can-do" attitude

Reference: 33931597

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