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Offsite Engagement Officer

Posted 8 March by National Trust Ended

Do you love working with people from all ages and backgrounds? Can you engage with people quickly and share your passion for our cause? We need enthusiastic, sales focussed, friendly people to be part of our off-site engagement team. As an Off-Site Engagement Officer, you’ll be an ambassador for everything we do at the National Trust, and you’ll share your excellent knowledge with members of the public, in a way that introduces us to new audiences, and engages with people who may not be aware of us and the benefits of being a member.

Specific working patterns will be discussed at interview.

What it's like to work here

Trelissick has one of the most amazing natural settings in the country. Situated on our own peninsula, we enjoy stunning, ever-changing views of the Fal estuary, this location is famous as a Cornish estate with 30 acres of garden, historic parkland and woodland with its miles of creek side and woodland walks.We’ve been open to visitors since the 1950’s when Trelissick was gifted to the National Trust, but since 2013 we’ve seen some big changes. It is a great time to join the team and work together to deliver our big ambitions.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our care. Members and visitors are a significant part of what we do, and engaging with new audiences will help us achieve our targets to grow our membership each year.

Working alone, in community locations, such as farmers’ markets, town centres and country shows, you’ll be asked to confidently sell membership, talk to people about our thriving holiday cottage business, as well as volunteering opportunities and local events happening all year round. You’ll also be responsible for answering queries, talking about the amazing work we are doing, promoting local projects and our national strategy.

Please note, for this role you'll need to get to our off-site locations, so you’ll need a full valid UK driving licence.

Who we're looking for

This job is all about providing a service and selling the benefits of the National Trust. To be fantastic in this role you’ll need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • Confidence in your own ability to manage your time, and able to use your initiative
  • A willingness to learn new skills, and a can do attitude
  • Some cash handling experience

The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking

Required skills

  • Customer Service
  • Ready to Learn
  • Sales
  • Time Management
  • Cash Handling Experience

Reference: 34635826

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