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Logistics Customer Coordinator

Posted 4 April by Page Personnel Secretarial & Business Support Easy Apply Ended

An exciting opportunity for a Logistics Customer Service Coordinator to join a leading logistics distribution and supply chain business, based in Trafford Park. The successful candidate will be responsible for actioning requests from customers, liaising via phone and email and keeping them updated with their orders.

Client Details

Our client, based in Trafford Park, is an international leader in logistics solutions. The provide a variety of services and are looking for a Logistics Customer Service Coordinator to manage requests

Description

Duties of the Logistics Customer Service Coordinator role include:

  • Providing help and advice to customers on our products and services
  • Organising the production and dispatch of appropriate samples
  • Communicating courteously with customers by telephone and e-mail
  • Processing orders accurately on to a computerised system and sending out order acknowledgements
  • Producing job sheets, cutting lists and going out lists for the production and dispatch teams from the computerised system
  • Collating all paperwork in preparation for invoicing
  • Liaising with freight companies
  • Investigating and solving customers' problems
  • Handling customer complaints
  • Making accompanied sales calls
  • Personal responsibility for learning about the Company products and services and keeping up to date with any changes
  • Personal responsibility for achieving training objectives (Technical training to be provided)
  • Develop and ensure excellent communications, both verbal and written, between Customer Support and internal and external customers
  • Foster close working relationships with associated departments eg. Sales, HR, Production, Warehouse, Accounts Etc.
  • Providing help and advice to customers using Company products and services
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Handling customer complaints
  • Producing written information for customers, often involving use of computer packages/software

Profile

The ideal candidate will be/have:

  • Able to successfully interact with others on different levels. Give support to customers & colleagues.

  • Able to share information in an honest & open manner with integrity
  • Service customers with a positive, professional & a 'can do' attitude.
  • Is articulate & easy to understand. Is clear & concise in both oral & written communications.
  • Able to prioritize & organize tasks, so able to multi task.
  • Able to collate information to make an informed decision for daily work, know when to escalate. Enthusiastic: embraces work assignments & energize others

Job Offer

The salary on offer is £20k - £23k per annum

Required skills

  • "customer service" "logisitcs coordinator"

Reference: 34826692

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