IT Manager

Posted 4 March by Pontoon
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***IT Manager - Contract - London**

IT Manager

West London


£Competitive pwd

The Role:

We are looking for an experienced interim IT Manager to oversee the IT team. The IT Manager will manage the day-to-day operation for the IT department, providing leadership and support to a small IT Support team and providing an efficient service and support to the wider business.

Role and Responsibilities

You will assume management responsibility for assigned services and activities of the Information Technology Department including designing, implementing, and administering company-wide information technology activities; manage, upgrade, and direct the installation, operation, and maintenance of information technology hardware and software; manage and maintain data and equipment security; administer and provide ongoing technical support and training for company staff.

  • Design and managing regular checks on network and data security
  • Demonstrate infrastructure architecture, support, development and governance capabilities
  • Provide guidance on technical aspects of network and security infrastructure
  • Monitor and resolve network/security problems and identifying, evaluating, and analysing resolution options
  • Document configurations, instructional procedures, change management records, performance
  • Identify and act on opportunities to improve and update software and systems
  • Develop and implementing IT policy and best practice guides for the organisation
  • Designing training programs and workshops for staff
  • Conducting regular system audits
  • Running and sharing regular operation system reports with senior staff
  • Develop, implement, and maintain policies, procedures, and associated training plans for IT Infrastructure and Support delivery
  • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
  • Design, configure and maintain data centre network infrastructure systems
  • Deliver production IT services without disruption to business
  • Develop and maintain a range of IT service offerings to the required customer base
  • Deliver server management, network and security management and messaging/collaboration platforms to meet SLA targets
  • Ensure integrity and security of the network and server estate, in line with standards and policies
  • Managing and reporting on allocation of IT budget
  • Providing direction for IT team members
  • Purchases efficient and cost effective technological equipment and software

Qualifications & Experience Required:

  • Hands on experience with ERP systems, Microsoft 365 and Microsoft operating systems, computer networks, network administration, network installation
  • Good knowledge of Linux operating systems
  • Experience of maintaining backups and backup strategy as systems evolve
  • Analysis, implementation and evaluation of IT systems and their specifications
  • Documenting and educating staff on new systems
  • Significant technical knowledge including server, network and data infrastructure, and security
  • Cyber Security - CISSP/CISA/CIW Web security
  • VMware Certified Professional - VCP6
  • Microsoft professional certified - such as MCSE
  • Cisco certified - CCNA/CCNP/COMPTIA
  • ITIL Service Management qualified (Foundation)


  • Active Directory design, administration and maintenance (Group Policy, Login Scripts, FSMO)
  • Strong knowledge of network management and design incl. WAN, LAN, DNS/WINS/DHCP
  • Highly skilled in virtualisation technologies
  • Knowledge and experience of Storage Area Networks (SAN)
  • Knowledge of infrastructure related technologies


  • Experience of leading an IT function, ideally covering IT infrastructure and security
  • Experience with solution design and development from business requirements analysis through to day to day management
  • Demonstrable track record of leading a Technical Infrastructure team
  • Exceptional experience of issue management and coordination, with the ability to make sound and logical judgments and decisions
  • Implementation and management of secure solutions

Information Security and Data Protection related responsibilities

  • Adhere to policies including Information Security, Data Protection, Acceptable Use as well as relevant supporting documents
  • Ensure that procedures for Information Security and Data Handling are adhered to
  • Ensure that Data is handled securely and in accordance with its classification
  • Report any security breaches and/or incidents identified to the relevant team.


  • Experience with working within with ITIL and ISO frameworks
  • An ability to work to tight deadlines and within constraints
  • Excellent analytical and problem-solving skills
  • Ability to explain complex systems in simple terms

Required skills

  • ERP systems
  • Microsoft 365

Reference: 40091378

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