Installation Engineer

Posted 19 October by Talentspa
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Installation Engineer

Location: Milton Keynes

Salary: £24,000 pa

12 Months fix term contract

Our client is a well-established payment system provider with a strong emphasis on cybersecurity solutions, ensuring the high standard of security is maintained.

Job Goals for the Installation Engineer role:

  • Provide timely and accurate diagnostic report for the customer/Technical team
  • Attend, evaluate and repair customer’s equipment on-site.
  • Provide structured customer training.
  • Workshop Repairs & Returns.
  • Submit paperwork in accordance with company and Customers guidelines.

Areas of Responsibility for the Installation Engineer role:

  • Customer care.
    • Attend Customer premises and repair and service equipment to highest standards.
    • Attending customer premises and provides structured training to minimise product misuse. 
    • Provide customers with Training documentation where appropriate.
    • Provide and meet “Expected Time of Arrival” quotes.
    • To be flexible and adaptable to the Service Administrators / Service Manager / Customers requests to incorporate urgent requests for work.
    • Liaise with Service Manager (or Service Administrator in his /her absence) regarding calls that require additional intervention prior to successful conclusion.
    • Call the office before leaving any site without affecting a complete repair.
    • Carry out any other reasonable requests and activities associated with ensuring we exceed the expectations of our customers and the successful running of the department and the company
  • Docket/paperwork
    • Complete a docket and send to the office after each call signed by the customer, provide customer paperwork in a timely manner to the office weekly
    • Expenses must be in to the office on time and receipts separated and recorded accurately
    • Security
    • Maintain all security requirements of the company and the customer, to safeguard you, the customer and the company.
  • Car Stock
    • Perform monthly stock check
    • Order stock efficiently and in good time to ensure response times are not affected by poor stock management
  • Car maintenance
    • Maintain your car in a legal and roadworthy condition at all times.
    • Ensure any repairs required are booked in to the correct garage in a timely manner and a loan car arranged.
  • Information flow
    • Provide any relevant information from the customer, back to the office person responsible for the Customer or service manager reference repair to the customer’s machines.
    • Information that may lead to any sales opportunities or leads must be passed to the sales team (preferably by e mail, containing customer and contact number type of product).
    • Any customer complaints passed back to the service manager
  • Tools
    • Secure and look after all equipment provided by the company,  I pad, mobile phone, tool kit, etc.

Requirements for the Installation Engineer role:

  • 2-3 years Mechanical engineering experience
  • 2-3 years Electrical engineering experience

If you feel you meet the criteria for this Installation Engineer role then please apply now!

Reference: 36401882

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