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Holiday Home Sales Advisor - Southerness, Scotland

Posted 5 January by Parkdean Resorts Ended

Purpose Of Role:

To meet and exceed the targets and financial performance requirements of caravan sales department

Responsible To:

Holiday Home Sales Manager

Key Responsibilities:

Customer Service

  • To greet & communicate with customers in a professional and courteous manner.
  • To promote the company and the Park at all times with a positive approach.
  • Dealing effectively and efficiently with customer comments, whilst following company/park guidelines.
  • To ensure that you complete the company customer service programme "How loud is your Happy?" and aim to exceed the expectation of the customers.

Teamwork

  • To communicate with other members of your team, both internally and externally in a professional and courteous manner.
  • To work together with your fellow team members to produce standards of excellence within your department and aiming to exceed customer expectations.
  • You may at times be required to assist with duties not directly linked to your Job Description but commensurate with your position from time to time. Your co-operation will be appreciated but not abused.

Role Specific

  • Selling of caravan holiday homes and lodges to both new and existing customers
  • Liaising with owners in order to solve problems in a timely and effective way ensuring that all issues are logged, monitored and resolved to the owners satisfaction.
  • Follow instructions for processes for telephoning, brochure mail-out, email contact, call-back and follow up for new enquiries. Updating of the CRM system for lead-bank.
  • Adhering to sales process for presenting the full and clear facts to customers, presenting site fees and associated costs clearly and ensuring the customer is fully informed to make a decision.
  • Selling of finance packages to customers and ensuring paperwork is understood by customer and completed correctly.
  • Advising customers of the insurance package within the FSA guidelines
  • Cash handling adhering to company procedures.
  • To ensure that the sales / profit contribution are as per budget and individual plan are met.
  • This can be also be measured in appointment generation.
  • To demonstrate and fulfil effective handover of sold units to customers, whilst ensuring customer after care and service.
  • To ensure customer debt is paid on time and key handover only after full receipt of monies.
  • To work in a safe manner, with due diligence towards yourself , colleagues , customers and general public at all times.

Person Specification

Qualifications

Essential

  • Driving Licence

Experience

Essential

  • Proven sales background
  • Customer Service
  • Target Driven

Desirable

  • Caravan/Lodge Sales

Skills/abilities

Essential

  • Business and Financial Acumen/Integrity
  • Commercial Insight
  • Communication
  • Customer Focus
  • Honesty, Professionalism and Respect
  • Influence and Negotiation
  • Personal Effectiveness
  • Planning and Organising
  • Problem Solving
  • Resillience
  • Resource and Budget Management
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Reference: 34148461

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