Head of Customer Services

Posted 25 January by Novo UK

Job Title: Head of Customer Services

Sector: New Build Residential - Developer

Your salary: Up to £70,000 + Package + Benefits

Where: West London

Job type: Permanent

How you apply: Online or by phone (Peter Alleyne)

Who you'll be working for:

An opportunity has arisen to work for one for this rapidly expanding developer who is creating a reputation as the joint venture partner of choice for major regeneration schemes in London and home-counties. At this moment in time, they are actively seeking a Head of Customer Services to be based out of their regional office in West London.

Some of your responsibilities:

  • Ensure any Customer complaints are fully investigated and resolved promptly and efficiently
  • Following Customer inspections, advise Administrators to organise for the Maintenance Team/Sub-Contractors to undertake any agreed remedial work
  • Provide information to the Director, and any other relevant Manager regarding inspections carried out, including recurring defects and workmanship
  • Monitor contractors and Maintenance Operatives whilst remedial works are being undertaken
  • Advise of any materials required for remedial work with the Administrators
  • Advise Director or in his absence, of any risks to the business and department
  • Following Customer visits, advise Administrators of any instructions to be directed to specific Sub-Contractors
  • Keep adequate records for costing purposes
  • Attend NHBC Resolutions / Investigations
  • Oversee the work carried out by the Maintenance team and ensure they attain the expectations of the company
  • Review the performance of the sub-contractors employed

You must have:

  • You will have previous experience working as a Customers Services Manager / Customer Care Manager either within a main contracting, Housing Association or housing developer.
  • This is an opportunity for the successful candidate to really put a stamp on a department that will continually expand as the region expands.

Do you want to discuss this exciting opportunity in more detail?

Please get in contact with Peter on .

Reference: 34322796

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