General Manager

Posted 4 April by Cox Automotive Easy Apply Featured

Department Context

Manheim Auctions is a core part of the Cox Automotive Inventory Solutions business. With 17 Auction Centres across the UK we provide a physical and online auction facility to buyers and sellers handling a variety of different types of vehicles.

Scope of Role

Providing leadership and vision to the auction centre by developing long term plans aligned with the Inventory Solutions strategy.

Ensuring operating standards and financial performance of the auction site are achieved through leading and building a dynamic, high performing and innovative team operating best practice and provide excellent customer service at all times.

Objectives for Role

Customer Service Excellence

  • Take responsibility for developing relationships with clients and for identifying and developing opportunities to build new business for the site and wider business
  • Identify and develop innovative methods to continually improve performance, demonstrate continuous improvement in all areas of site business and repeatedly enhance the customer experience
  • Ensure service delivery to clients meets all contractual and quality KPIs and SLAs and take timely and appropriate action where measures are not met
  • Work with the support functions to ensure a joined up approach to customer experience (internal and external) is achieved

People

  • Lead by example the business values, behaviours and culture
  • Effectively communicate with the auction centre SMT and team members to ensure understanding, our business information and results, in line with current communication practices
  • Using business tools, knowledge and support available ensure that effective management and development of talent and succession takes place, including making sure that the management of both under performers and high performers is effective
  • Play an active part in identifying and developing the wider talent pool across the Inventory business
  • Ensure effective recruitment and induction practices are established and embedded as part of the site culture
  • Ensure all team members are treated fairly and consistently in line with relevant HR Processes, company policy and employment law
  • Build and instil within your team a culture that is consistent with Cox Automotive values, behaviours and principles, driving reward and recognition, high performance and customer excellence at all times

Operational Excellence

  • Delivering the financial targets for the centre maximising efficiencies and effectively controlling overheads and resource costs
  • Deliver growth targets for auctions business through developing new and existing business in the area of responsibility and improving the financial performance of the existing site
  • Regularly report accurate MI on operational and financial performance of the site against budget and targets to Operations SMT
  • Ensure an effective and robust losses management procedure at site with appropriate reporting and route cause analysis to establish accountability, responsibility and exceed losses targets

Industry Leadership

  • Support the business is developing an understanding of client’s needs and wants and work with support teams to provide innovative and industry leading solutions that meet the changing needs of the auction business
  • Make strategic decisions taking into account the impact across functional and business boundaries and look for best practice and ways to ensure standardisation of service in all areas
  • Continually develop networking opportunities and professional relationships with the centres key buyers and vendors
  • Research and write discussion papers, business plans analysis documents and proposals as needed to assist the organisation in determining and meeting its long and short term goals

Products and Services

  • Lead improvement projects across the site and where appropriate across the Inventory business as identified and when requested
  • Champion and embrace the use of multichannel Inventory platforms, ensuring that all areas of the Auction Centre understand the importance and impact of our online business
  • Ensure that product targets and service levels are driven and functional area owners are held to account, rectifying issues and putting into place robust remedies to ensure improvement

Skills, knowledge and experience

  • Auction operational management experience
  • Strong experience managing at a senior management/leadership level
  • Proven leadership experience within a similar environment, successfully managing a large team
  • Able to demonstrate the ability to understand and translate strategy in to day-job
  • Experience in financial, budgetary and strategy planning
  • Background in a fast paced business environment
  • Proven track record of embracing change and understanding the impact of technology on business processes
  • Experience in training and presenting to large and small audiences
  • Be able to manoeuvre and develop business procedures
  • Have proficient leadership, organisational and managerial skills
  • Be dependable, professional and amenable
  • Be able to communicate successfully in both written and verbal format
  • Be able to delegate responsibilities, and successfully manage and develop teams
  • Be able to produce high level of quality service to team members and customers
  • Understand organisational culture and how to manage successful change
Be resourceful,

Required skills

  • Leadership
  • Operations Management
  • Team Management

Reference: 34821554

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