French OR German Customer Service Manager

Posted 13 March by French Selection UK

FRENCH SELECTION UK
French OR German Customer Service Manager
Customer Service, Customers, Attention, Clients, Support, Customers Satisfaction, Management, Manager, Team Leader, Leadership, pharma, chemical
Salary: Up to £75,000 pa + 15% Bonus + Benefits
Location: Egham, Surrey
At commutable distance from Slough, Staines-upon-Thames, Woking, Waterloo station (London), Twickenham, Heathrow, Hounslow, Reading, M25 access
Ref: 20015CSM

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The company:
Our client is a very-well established international manufacturer, supplying clients worldwide.

Main duties:
To develop procedures, processes, and systems to ensure the very highest level of service to help drive success and growth for the business.

The role:
- To proactively manage a Customer Service Team of 6. Ensuring a cohesive and productive team with high morale.
- To coordinate and delegate job to the members of the team. Creating a good balanced workload.
- To coach and lead the team, in order to ensure good levels of motivation
- To support the team on delivering customer support by telephone and email.
- To assume the duties of the team if necessary.
- To benchmark the quality of the service, improving it if necessary.
- To conduct reviews with the employees about their work.
- To manage perfectly the Software System.

The candidate
- Fluency in English (written and Spoken)
- Fluency in German OR French (Written and Spoken)
- Experience in Pharma or Chemical industry is highly beneficial
- Previous experience at similar role would be desirable
- SAP Knowledge
- Self-starter, team player individual
- Strong coordination, analytical and problem-solving skills
- Excellent communication skills (written and oral)

Salary: Up to £75,000 pa + 15% Bonus + Benefits

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Required skills

  • Communication Skills
  • Customer Service
  • French
  • German

Application questions

Are you fluent in English?
Are you fluent in German or French?

Reference: 34676677

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