Digital Account Manager

Posted 24 January by myBench Ltd Featured

MyBench are on the lookout for an Account Manager to own, manage and develop client relationships at one of the UK’s top Award Winning Digital Marketing Agencies. Our clients are experts in their area and this is an exciting opportunity for the right candidate to work with the best in the business!

Key Responsibilities

» Owning a predefined client base and being responsible for that client base’s individual and collective spend and the profitability of that spend through the operation of a client Profit and Loss account

» Developing and sustaining a deep holistic understanding of the client’s business, using this understanding to drive the client’s marketing and digital transformation strategy

» To help clients define and plan budgets across all digital channels (Websites, SEO and Paid Search, Display Advertising, Social Media, etc.) to deliver optimal ROI

» Informing and converting client briefs into profitable projects. Then ensuring all client briefs are understood and handed over to your Account Director accurately and in a timely fashion. Ultimately being accountable for the final delivered product to the client’s satisfaction

» Engaging with key members of the team and other supporting colleagues in order to deliver competitive, compelling and accurate project proposals to meet the brief, time and costs allocated

» Constantly looking for cross-sell and upsell opportunities from the full range of services provided by our client, as well as looking at introducing emerging channels and technologies through thought leadership

» Consistently ensuring the customer service levels are high and that our client is a valued partner to its clients

» To provide a weekly report for the Head of Client Services and Managing Director which clearly highlights current projects, revenue/project pipeline, communications stats and client P&L

» To develop the agency’s client base through the introduction of new clients and new revenues

» Agree studio 'time based’ quotes for client projects and prepare them for presentation to the client

» Lead or support client presentations and support new client tenders for work when required

» Work with your team and their Account Director to ensure client projects progress through the studio profitably and to the time schedules agreed

» To work at client’s premises as appropriate with some out-of-hours travel where necessary

» To raise all customer invoices using Xero for approval by the accounts department

Requirements

» Account development and revenue generation

» Ability to develop and prepare project proposals and recurring-revenue contracts

» An understanding of current technology and methodology used to build responsive web sites

» An understanding of the design and build process for large scale website projects

» An understanding of Ecommerce principles and strategies

» An understanding of multi-channel marketing strategy and implementation

» An understanding of SEO principals and the successful application of them in the design and build of web sites

» To be able to work with Digital Marketing and Strategy colleagues to develop cohesive digital strategies and performance reports for clients

» Microsoft Word, Excel and PowerPoint

» Good working knowledge of Web Content Management Systems

» A basic knowledge HTML

» Good working knowledge of working with a CRM to manage clients and proposals

» A formal Marketing qualification such as CIM or IDM or a related Business qualification would be advantageous.

» To have held a similar position either within an agency environment or to have worked with multiple internal "clients" managing accounts or multiple streams of work.

» Direct experience of account management or project management of large-scale website builds and being accountable for delivery is required for this role.

This role has an additional bonus of £3k-£8k

Benefits

  • Healthcare and dental cover
  • 25 days holiday
  • The flexibility to work from home when needed
  • Regular training
  • Perkbox membership
  • Regular company lunches
  • Salary sacrifice scheme for parking, childcare vouchers, cycling to work and car leasing.
  • £20 amazon voucher on your birthday
  • Annual Global Conference

If you are looking for a role where you can learn and develop your skill-set, Please Apply Now! We need you!

Required skills

  • Digital Marketing
  • Ecommerce
  • SEO
  • Web Content Management
  • Website Builds

Reference: 34313318

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