Customer Support Manager

Posted 29 September 2017 by CCR Recruitment & Selection

Customer Support Manager

Central London £35-40k

My client is a leading .com brand and they are looking to bring in an experienced team leader/manager ideally from an online customer support background. With a generous salary and great working environment my client are growing and growing and are now looking for someone to join them to manage the Customer support executives. My client are a small and highly social team. Whether it’s sharing a game of table tennis or pool at lunch, going out for a dinner together all of which creating a fun and sociable place to work.

Responsibilities

  • Managing enquiries coming in and actioning them accordingly.
  • Taking inbound calls from our buyers and sellers and assisting with any queries they may have.
  • Outbound calling to potential new suppliers explaining my clients service.
  • Assisting with the day to day 'team’ inbox - helping buyers and sellers with any queries they may have.
  • Managing social media channels.
  • Managing online reviews and responding accordingly.

Skills

  • Exceptional attention to detail.
  • Work well under pressure.
  • Great organisational skills.
  • Fluent spoken and written English, with a clear and confident communication style.
  • Driven, motivated with a good work ethic.
  • An eagerness to learn.
  • Self-starter.

Required skills

  • Customer Service
  • Management
  • Sales
  • Team Leader

Reference: 32253461

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