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Customer Services Associate

Posted 6 March by Red Recruitment Easy Apply Featured Ended

New year, new job? We're currently looking for people with experience in Customer Service to join a busy Contact Centre environment

JOB ROLE:Customer Services Associate

JOB TYPE:Permanent

HOURS: 37.5 hours (Shifts between 8-6 Mon-Fri plus 1 in 3 Sat 9-1)

PAY: £15,500

LOCATION: Mitcheldean, Gloucester

START DATE: March 2018

What will I be doing:

  • Maintain the departments quality and customer service standards, responding promptly to service needs of customers.
  • Contribute to the development of strong customer relationships, by understanding individual customer circumstances and requirements while delivering appropriate solutions.
  • Present a positive personal image to customers and clients.
  • Maintain and display a thorough understanding of products, services and procedures and advise customers and clients using our highest standards of customer care.
  • Communicate information in a responsible, effective and timely manner (both verbal and written).
  • Constantly adhere to the department's policies and procedures.

What do we need:

  • Customer service experience is essential - either face to face or telephone based
  • A friendly and engaging personality
  • A minimum of 4 GCSE's (Grade C or above) or equivalent is essential
  • Strong verbal communication skills are essential

What's in it for you:

  • Free parking
  • Modern Office Working Environment in Beautiful Rural Location
  • 22 Days' Holiday per year
  • Gym and Canteen located on premises
  • Permanent Health Insurance
  • Life Assurance and Auto Enrol Pension

If you are, or know someone that may be interested, please submit your CV to or call us now on !

Required skills

  • Call Centre
  • Communication
  • Customer Service
  • Hospitality
  • Retail
  • Telephone
  • Proactive
  • Confident
  • Inbound
  • Sales assistant
  • Problem solving
  • Bar tender
  • Waitress

Reference: 34617229

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