Salary - £7.60 rising to £7.76 after probation (24 and under)
£7.95 rising to £8.11 after probation (25+)
Hours - 40 hours Monday to Sunday fully flexible
We're on the lookout for great Contact Centre Customer Advisors just like you to join our ever-expanding team. A great customer experience is important to us; our service combined with availability of products encourages customer loyalty ensuring continued business. This means massive growth for us, with 40 new stores coming this year!
What you'll be doing
As our first point of contact for our customers you'll be working in a call centre environment. This isn't your average call centre role, we process phone orders, respond to customers on social media and respond to customer issues. But where we really differ is our service, we go above and beyond to make our customers happy. And you'll be at the forefront of this, providing an excellent service and taking pride in doing a good job.
- Answering incoming telephone calls and effectively assisting customers with their enquiries
- Inputting data to a computer in a real-time environment whilst on the telephone
- Interpreting and inputting data from email, fax and post communications
- Actioning all customer enquiries in an efficient and timely manner
- Liaising with internal departments and external organisations to resolve customer enquiries where necessary
- Maintaining accurate records of customer issues and solutions
What you'll bring
A passion for customer service and a can-do attitude. Confident and trustworthy you'll be committed to delivering excellent customer service. We don't need you to have previous contact centre experience and we can teach you what you need to know about our products. What we do need, is for you to have a knack for making customers happy, the ability to problem solve, an excellent telephone manner and a good standard of IT skills.
What we'll give to you
At Toolstation we're proud to offer great career development opportunities to our colleagues, with a strong culture of recognising and supporting talent and promoting colleagues from within. You'll be challenged in your role and our values are high; you'll be supported with tailored induction programmes, and ongoing management training courses to ensure your success with us.
As part of the Travis Perkins group plc, Toolstation are able to offer great benefits to our employees; including colleague pension, provision of uniform, childcare vouchers, competitive rates of pay, discount on products across the Travis Perkins Group, company share save schemes and more!
How to apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.