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Customer Service Manager

Posted 2 February by Purely Recruitment Solutions Easy Apply Ended

Customer Services Manager

Our client is currently recruiting for a Customer Services Manager for their team.

The Opportunity

Reporting to the Managing Director, you will be a member of the management team with personal and

functional responsibility for the receipt, planning, despatch and delivery on time of customer sales orders together with the communication and effective organisation required to control customer order books. You will lead and support your Sales/Technical Support team so that they can become self-sufficient in supporting their nominated accounts with order book management, order receipt and managing the customers order in general. You will also ensure an effective and efficient supply chain is in place to support high quality despatch schedules. Making the whole supply chain understand the companies quality procedures is highly important in this opportunity.

Your Responsibilities

Provide leadership and support to two small teams

Optimise performance of KPI’s

Manage a demand forecast system

Manage, track and report on performance of Customer Accounts

Oversea the production of Daily, Weekly and Monthly reporting on customer service activities and chair weekly meetings

Oversea the Distribution Department

Manage as a priority any customer complaints

Your Experience

A proven people manager with strong interpersonal skills

Have a process driven approach with good process enforcement

Experience with planning processes

Experience within a distribution environment with supply chain knowledge

Have an analytical approach and be passionate about continuous improvement

Reference: 34380791

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