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Customer Service Consultant-Yarm

Customer Service Consultant-Yarm

Posted 5 April by NRG PLC Ended

The role will be to act as the first point of contact and provide an excellent customer service offering a choice of savings, mortgages and associated products. To be able to confidently and accurately handle and process monetary transactions using the computer systems on a daily basis.

Main Duties

  • Sell savings, mortgage, insurance and associated products and services to new and existing customers.
  • Accurately handle and process counter transactions using the various computer systems.
  • Answer general enquiries from customers in person, by post, email or telephone following Customer Service Standards.
  • To produce, issue and follow up general insurance quotations.
  • Carry out general administration tasks to assist in the efficient running of the Branch.
  • Contribute effectively during staff meetings and performance reviews to enable high standards of performance to be achieved.
  • ATM Housekeeping (where applicable)
  • Community Branch administration (where applicable).
  • Identification of improvements and changes to improve the customer experience including systems and controls.
  • To act as a Brand Ambassador for ensuring that fruitful relationships are maintained and developed in the community.

Required skills

  • Customer Service
  • Insurance
  • Branch Administration

Reference: 34834184

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