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Customer Service and Logistics Manager

Posted 4 January by Nichols PLC T/A Vimto Soft Drinks Ended

Customer Service and Logistics Manager

Salary up to 40K

We are currently recruiting for this pivotal role within our Vimto OOH division, this is an exciting opportunity for a proven Customer Interaction Manager to join the team at the beginning of an exciting period of growth. The successful candidate will be able to make this role their own and have full responsibility. The position of the Customer Interaction Manager is one that requires gravitas and strong leadership within a customer service and planning team.

The success of this role will be measured via a suite of Key Performance Indicators.

Your job will include:

  • Lead and manage the Customer & Routing team within our OOH Business Unit
  • Implement operational improvements and continually improve working practices
  • Ensure Customer Satisfaction and deliver WOW
  • Work closely with the OOH sales team to ensure that customer demands are met in relation to services, installations, breakdowns and deliveries
  • Work closely with our national account customers to ensure top quality service is provided at all times
  • Support the Customer Service/Telesales team to upsell product to existing customer base
  • Lead the team to support stock takes on a monthly basis
  • Provide MI data for team performance
  • Inspire the team to high performance
  • Influence and advise internal stakeholders, driving the OOH Customer Service and Routing agenda

You are good at:

  • Delivering excellence in customer service
  • Driving efficiency in the routing of calls/deliveries via the Co-Ordinators
  • Managing a high performing team
  • Effectively manage the budget
  • Leading by example and coaching the team to be the best
  • Motivation and engagement of all direct reports and the wider operations team
  • Be an ambassador for Vimto Out of Home
  • Be an expert in your industry and understand new technologies that could improve Vimto OOH Operations
  • You are great at maintaining excellent levels of engagement and communication across the teams
  • Finding new ways to improve current processes

You are perfect if:

  • Experience working in a similar role
  • Have thirst for a new challenge
  • Expert in Customer Service and Routing management.
  • Coach and Develop high performing teams
  • Proven leadership, gravitas and integrity with the ability to influence senior management

You will also…

Display gravitas and confidence in your area of expertise, be able to positively challenge and find a better way of managing the ongoing needs of the business with regard to customer service/telesales, co-ordination of delivery and technical support to our customers.

Reference: 34136147

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