Customer Service Agent / Collections - Full time or Part time

Posted 5 November by JLD Recruitment Ltd

Location: Basildon (use of own car would be beneficial due to location)

Start date: Monday 9th December 2019

Type: Temporary with potential of going permanent (depending on performance)

Salary: 35 hours - £19,000 + 6% shift allowance + holiday pay

Hours: Full time: 12pm - 8pm (with Sunday and either Monday or Thursday off)

Part time: All now filled

Training: 4 weeks full time: Monday - Friday 8am - 4pm or 9am - 5pm (no holiday can be taken during training)

Duties:

  • Receiving inbound & outbound calls from the automatic dialling system to assist customers with understanding their account and repayment of amounts owing
  • Handling early stage collections queries
  • Using your initiative and problem solving skills to arrange payment solutions i.e. direct debits
  • Working on a computer and using our in house systems to be able to provide the best customer service
  • Ensuring the customer is provided with the correct information, having the attention to detail in order to ensure that any account amendments are correct, this is as well as protecting customer’s account information and adhering to financial regulations
  • Maintaining a high level of quality to deliver an outstanding customer journey

Required skills

  • Calls
  • Collections
  • Computer Literate
  • Customer Service
  • Problem Solving

Application questions

Do you have previous experience in a similar role?
Do you have excellent customer service skills - telephone or face to face?
Are you confident speaking to people on the phone?

Reference: 39293604

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