Customer Service Advisor

Posted 4 April by MITIE SERVICES UK LTD Easy Apply

Customer Service Advisor role available, working 37.5 hours a week, 5 days over 7.

The Mitie24seven helpdesk provides 24/7 support to client organisations based across the UK and receiving and logging requests from these clients and international clients.

In our drive to become "WorldClass" at delivering the client experience we need Customer Service Advisor who has a passion to deliver exceptional customer service.

A great opportunity to start your career with an award-winning Facilities Management Company.

Customer service role includes;

* Answer and handle incoming telephone calls in a professional manner and in accordance with guidelines.

* Provide excellent customer service to meet the expectations and requirements of both internal and external customers

* Understanding nature and priority of customer’s issue through effective questioning and listening skills

* Respond to emails within given guidelines/timeframes.

Looking to recruit a passionate, customer focused candidate to join our customer service team who meets the following criteria;

* Previous customer service experience required

* Facilities management experience preferable, but not essential

*·Excellent communication/interpersonal skills

* Excellent PC knowledge - Excel, Word, email

* Enthusiastic with positive "cando" approach

* Accuracy and attention to detail

Candidates must be able to provide full identification in the form of either a Passport or Birth Certificate, proof of NI and proof of address. If you think you meet the above criteria please forward us your CV.

Required skills

  • Customer Service
  • Helpdesk

Reference: 34824270

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