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A well established Utility's company are growing there Customer Service team in Birmingham, they are looking for Customer Service Advisors on a Permanent basis to start immediately, if you are from a retail background or a face to face customer service role and wanting a career change in to the office environment then this would be a fantastic opportunity for you!
The role will involve providing a world class service to new and existing customers across a range of channels.
-You will be speaking to customers via e mail, telephone and web chat
-Recording and collating all information and providing a first contact resolution for the customer
-Handling and resolving customer complaints
To be considered for this role you must have a customer service background, face to face customer service or over the telephone
-A fantastic customer service telephone mannor
-Dealt with customer complaints
-Strong communication skills
-Ability to use in house systems
The company are offering a salary of £15,000 with a monthly bonus paying up to £200 with 37.5 hours a week, you must be flexible with hours as they operate between 8am till 8pm and you will be required to work 1 in 4 saturdays 9am till 17.00pm. The company have excellent progression routes and are a growing company.
Please click below to apply