Customer Service Advisor - Claims Specialist

Posted 15 October by Platinum Recruitment Group
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Customer Service Advisor - Claims Specialist

£19,500 - £22,000


November 2019 Start Date Available

Our client is an award-winning insurance provider who cover over a million customers within the UK. The business are specialists in health & life insurance and offer the most comprehensive cover in the industry. In addition to this, the business offers numerous rewards for all their customers to outweigh the monthly cost of the policy.

Following an intensive advertising and product development campaign stretching over the past 5 years, the business is now considered one of the leading insurance providers in the market.

Due to this and many other contributing factors, the business are looking to expand their customer services department.

We are searching for candidates with a passion of delivering outstanding service to their clients.

There are no sales involved within this position.

Typical duties will include:

  • Working on an inbound dialler system speaking to existing customers who have a health insurance policy with the business
  • Taking full details of a claim the customer wishes to make against their policy
  • You will be liaising closely with hospitals and health professionals to be able to guide the customer to the correct support
  • Looking closely into the customer's policy to understand what level of cover they hold to see if they are covered by the claim they wish to make
  • Being able to provide key advice to your clients; providing support at all times

To be considered for the position, you must hold strong customer services skills where you have worked towards performance related targets. This is a very fast paced, multi-faceted position.

What you will receive:

  • A full 12 week training programme
  • Monthly bonus scheme based on your customer services skills
  • Working for an elite brand in insurance where there are numerous opportunities for progression
  • Onsite benefits include: canteen, offsite parking and close commuter links

Platinum Recruitment Group operate as a recruitment partner of the business. Please submit your application today to be considered.

Email :


Required skills

  • Customer Service Advisor
  • Claims Handler
  • Inbound Customer Service
  • Claims Advisor

Reference: 39136526

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