Customer Service Advisers and Retention Advisor- CARDIFF
CUSTOMER SERVICE AND RETENTION ADVISORS
FULL TIME HOURS AVAILABLE
Starting salary £18,872 / £9.81 per hour
Opportunity to increase salary to £21,161 / £11 per hour after 12-18 months' sales experience
Quarterly bonus up to £500
Great benefits and career development
You'll be receiving calls from new and existing customers to review and renew their energy products. You'll understand each customer's needs and offer a range of products. We want customers to feel they are making the best choice in being with SSE - and every call you take will be an opportunity to prove this.
We're interested in people who can be flexible to adapt to different customer situations. You'll use the support at hand and a great attention to detail to deliver the best solutions every time. If you enjoy setting yourself challenging targets you're likely to fit in well. Previous customer service experience is preferred but not essential as we'll provide you with 4 weeks of training.
Your journey doesn't stop there, your ongoing development will be supported as you move from training and start taking live calls. Opportunities to gain new sales skills are available after 6 months, and we have a Future Managers programme to support interested colleagues in developing essential leadership skills.
Our excellent benefits package includes:
- 34 days' holiday and opportunity to buy more
- Matched pension contributions
- Share options
- SSE product discounts
- SSE Rewards, pre-sale access to SSE venues
- SSE Advantage, a range of discounts at leading online and high street retailers
- Gym and Hotel discounts
- Cycle to work scheme
- Vauxhall discounts
- Travel season ticket loans
We operate a free bus service from certain pick up and drop off points throughout Cardiff .
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via
We have start dates available throughout Feb and March 2019 .
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