Customer Service Administrator

Posted 5 April by 1st Choice Rec Easy Apply

Customer Service Administrator Sandy

This is a permanent, full time role working a 37.5 hour week between the hours of 9am and 6pm. 1 hour lunch. You will also be required to work 1 Saturday in 6 for which overtime is paid.

Working within a small team consisting of a supervisor and 5 administrators you will deal with clients and customers by telephone and email. This role involves working on an in-house system and the specific client’s system in which full training will be provided.

The Role includes:

  • Data inputting

  • Speaking with customers/clients to obtain booking information and confirming bookings.

  • Engineering sourcing

  • Working to SLA targets

  • Raising new jobs on the system

  • Processing Job sheets

  • Processing Cancellations

  • Booking/Job amendments

  • Email Queries

  • Minor Diary Management

  • Processing stock requests

Personal Attributes:

  • Good customer/client relationship skills

  • Good Administrative skills

  • Excellent Telephone manner

  • Good at working in a fast-paced environment

  • Excellent at working towards SLA targets

  • Programmes – Excel, Outlook, Word

  • Quick Learner

  • Able to multitask

  • Working within a team

  • Good geographical knowledge of UK

.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

Reference: 34837272

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