Customer Relations & Quality Manager
Part time role 30 Hours per Week
Monday-Friday 9.00am to 3.00pm or 10.00am to 4.00pm, or a three day week of 8.00am to 6.00pm
As a Customer Relations & Quality Manager and you will be responsible for supporting the management team in maintaining quality standards. This will include: assisting Line Managers with the analysis of key performance indicators; identifying trend formation and recommending measures for business improvement; facilitating quality-related management meetings; co-ordinating the results of audit-related activities; and helping to promote, maintain and coach in the understanding of quality systems and processes.
You will monitor Customer satisfaction results and identify trends and root causes to action in conjunction with Line Managers. You will also be responsible for facilitating customer feedback.
Previous experience is not required, although a passion for maintaining high standards is.
Further to this, you need to have the ability to communicate effectively with colleagues at all levels within the business; have excellent attention to detail; be competent in the use of Microsoft Office; work on your own initiative; and be able to meet deadlines.
A current and appropriate driving licence is also required.
Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your email address.
NB: Your details will not be sent to any of our client’s without your permission.
To apply please email your CV in the strictest of confidence to Nicola MacDonald
nicola@drivenmotorjobs. com 
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