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Customer Relations Manager

Posted 9 March by Care UK Residential Ended

Customer Relations Manager

Care about people as much as the numbers?

The Company & Home

Care UK is one of the country’s leading independent providers of health and social care services. We’re on an ambitious programme to build brand new residential care homes across the UK that will take the sector to a whole new level of luxury and care. We now need to generate interest from potential residents. Which is where we need your help.

The Role

As Customer Relations Manager (CRM) in our care home, you will be the first point of contact for all customer enquiries and manage the sales process from showing a family around, to admitting their loved one into the home. You’ll arrange home open days and educational events, work closely with Care UK’s marketing and operational teams - all while developing strong relationships with local groups and GPs to promote the home.
You’ll be working with families at a challenging time, when an older loved one is looking to move out of their own home into a care home. That’s why your ability to drive the numbers must be balanced by your empathy and passion for improving people’s lives: families must trust you.

Your Background

We’re open to what your professional background looks like. Our current CRMs come from consumer banking, nursing, leisure and pharmaceutical sales with strong B2C experience. They’ve proven sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families, and high conversion rates.

What You'll Get in Return

If you have the personality and expertise we’re looking for, you can expect a great remuneration package, including a competitive basic salary plus commission, healthcare, contributory pension and life assurance. And, when you join Care UK, with its success, ambition and big plans, who knows where your career could take you ..

Required skills

  • Enquiries
  • Marketing
  • Sales
  • Sales Process

Reference: 34577781

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