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Customer Fulfilment Digital Coordinator

Posted 1 February by People First Easy Apply Ended

Your New Job Title: Customer Fulfilment Digital Coordinator

Your New Salary: up to £ 11.25 per hour

Status: Temporary ongoing (3 to 4 weeks, maybe longer) - Immediate start!!

Location: Central London

Who you'll be working for: Our Client is looking for a Customer Fulfilment Digital Coordinator who will be responsible for establishing and coordinating the digital & fulfilment business processes for the EMEIA region in coordination with the distribution and transportation teams.
You will be the main point of contact for the Company's Omnichannel operations and will support the Retail Supply Chain business as usual operation activities.

What you'll be doing each day:
·Act as the main point of contact for digital fulfilment. Work with the distribution hubs, transport and cross functionally around the business to ensure customer SLA’s are always met through defining and enhancing fulfilment processes;
·Responsible for the analysis and distribution of Management Information Reporting to support strategy development and drive enhanced customer experience;
·Act as an ambassador for Retail Supply Chain around the business;
·Proactively identify, own and manage supply chain risks, and work with internal stakeholders and 3PL to mitigate them;
·Align digital and retail operations to streamline the fulfilment process and deliver an increased availability of inventory for customers;
·Own and monitor business driven order cancellations with an omniscient view, to maintain control on the loss of sales;
·Provide operational support for Ecommerce during peak markdown periods including resource and strategy planning for peak trading;
·Support the implementation and rollout strategy of the various Omnichannel propositions ;
·Support in the creation of a core Omnichannel BAU operations team to which this role will be transitioned into as the fulfilment propositions within the Company's widen;
·Help to implement new ways of working and support the administration of the Omnichannel change management strategy;
·Coordinate stakeholders at all levels both horizontally and vertically to ensure optimal experience and quality assurance;
·Ensure online customer experience is continually aligned globally.

The skills you need to succeed:
·Bachelors Degree (desirable)
·Experience of SAP WM and Business Objects (desirable);
·Knowledge of ecommerce/ digital strategic imperatives and emerging multi channel strategies;
·Be responsible for self-development;
·Clear eye for detail, imagination and creative;
·Excellent interpersonal skills, proven leadership and executive decision-making skills.

The skills you'll need each day:
·Ability to engage and communicate effectively with stakeholders at all levels from Directors to operational teams;
·High level of competence and ability in Microsoft Excel & Powerpoint;
·Able to work to tight deadlines and prioritise under pressure;
·Ability to work autonomously or as part of wider team;
·Assertive with impeccable communication skills.

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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Required skills

  • Digital
  • Ecommerce

Reference: 34371064

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