Our client is a market leading Insurer who are experiencing a period of substantial growth, and they have exciting plans for the future.
Provide quality and accurate processing of claims for policyholders and ensure company standards are met at all times
·Complete new claim assessments via outbound & inbound contact ensuring all suitable questions are asked and provide appropriate validation results.
·Negotiate replacement products based on understanding customer needs in accordance with company and Insurer business rules.
·Ensure all calls and written communications are handled promptly, courteously and professionally.
·Ensure comprehensive and accurate claim notes are prepared.
·Communicate clearly and effectively at all times.
·Record any complaints taking appropriate resolution action or escalating where necessary.
·Be aware of potential fraud indicators referring to the relevant person
·Have a good understanding of Treating Customers Fairly and how this can be applied in the work place.
·Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.
·Work effectively as a team and maintain a professional working environment.
·Deliver excellent customer service.
·Communication skills (written & verbal)
·Professional attitude and appearance
·Problem solving skills
Qualification Requirements: -
·4 GCSEs Grade C or above (including Maths and English); or
·Customer service or retail experience
This is a fantastic opportunity to join a market leading company who support career progression and development.
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