Business Analyst- Subscription Billing/Membership fees

Business Analyst (Subscription Billing/fees)

Manchester (1 day on site very fortnight)

Outside IR35

A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client’s high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution (covering our people, payroll, finance, procurement, expenses, membership fees and recurring customer billing functions).

You will be involved in all aspects of the project lifecycle; starting-out by mapping as-is processes, designing our ‘to-be’ businesses processes (leveraging your expertise in best-practice modern ERP process design), capturing business requirements (as User Stories) and in collaboration with your respective workstream, create solution designs that satisfy the business requirements.  You will also play a leading role in the migration of the legacy ERP data to the new ERP solution. 

You will also work closely with business colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support.

Main responsibilities

Take the lead in all business analysis activities relating to the membership fees and subscription billing workstream - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation.

Essential criteria

In-depth understanding of the payment of membership fees and subscription billing processes; including account management, payment plans, Direct Debit payment, income deferral, subscription discounts, refunds, dunning letters and debt recovery.

Extensive experience of implementing enterprise-scale finance solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems.

In-depth knowledge of industry-leading customer billing system capabilities, including recurring billing, customer payments, customer invoicing, pricing and discount management.

Experience of working in the delivery of enterprise-level ERP implementation projects.

Extensive experience in defining, analysing and documenting business and technical requirements (user stories).

Expertise in workshop skills to support requirements gathering and idea generation.

Experience of supporting the testing of a technical solution to ensure it meets business and user needs, focusing on functionality and usability of software throughout the SDLC.

Experience of analysing and designing data cleansing and data migration rules to support the migration of legacy data to the new target system.

Have advanced knowledge of Agile and user-centred design approaches.

To be an effective communicator at all levels of the business with strong customer management skills.

A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence.

Desirable criteria

Experience of working with public sector organisations.

Formal Business Analysis qualification.

Formal Agile Scrum qualification.

Formal ERP functional consultant certifications (eg D365: Core Finance and Operations or Workday).

Good understanding of accounting and finance - preferably with a background, degree or certification in this area.