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Breakdown Controller

Breakdown Controller

Posted 15 March by Jobwise plc Easy Apply Ended

We are currently recruiting for a leading breakdown and recovery company based in the Tameside area. You will be the first point of contact for customers with vehicle breakdowns and will determine the most cost effective route for repair. The Breakdown Controller/Customer Service agent role is for the night time shift paying an hourly salary of £8ph.

About the role:

· Offer front line customer service and support following a breakdown or defect
· Allocate calls and resources to ensure that all calls and tasks are attended by the appropriate Engineer in contracted/targeted timescales to comply with agreed Service Level Agreement and organisational targets
· Ensure customers are regularly informed of call progression/development through to satisfactory resolution
· Ensure that the necessary processes, procedures and engineer work instructions are understood and are followed, thereby providing a consistent and professional service to the client booking jobs onto the in-house computer system
· General administrative duties as required such as raising and taking calls, monitoring of Call Management through the in-house telephone system, inputting of data onto the in-house computer system ensuring accuracy of records, procedures and documentation
· Raising customer invoices
· Call Management for external companies whilst they are closed

Skills and Experience

· Business standard IT skills, including Microsoft Office.
· Excellent communication and customer care skills
· A good standard of written and spoken English
· A tenacious, enthusiastic, and flexible disposition.
· Some prior experience with call handling/customer service, engineer allocation, customer management would be an advantage
· Good self-starter with the ability to multi-task
· Ability to work well under pressure in a busy environment
· Ability to work well as part of a team, and also on their own when required
· Be a well organised individual with excellent time management and prioritisation skills

Benefits

· 7pm-7am - 12 hour shifts, 4 days on 4 days off
· £8ph
· Pension
· 20 days Holiday
· Extra pay on bank holidays
· Free Parking


To Apply
If this sounds like a role you will LOVE, please send your CV to

Reference: 34692357

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