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3rd Line Server Support Analyst

Posted 24 January by GerrardWhite Ended
3rd Line Senior Infrastructure Analyst 

Gerrard White is currently seeking a 3rd Line Server Support Analyst to join an Infrastructure Support Team of 3 providing support to the London office as part of a team that supports the business across two time zones reporting to the Infrastructure Manager.

This role will act as the Senior London resource and provide 2nd/3rd line support to the Microsoft Windows Server Active Directory environment and VMWare environment. This role will act as third line point of escalation covering a wide breadth of technology.

Key tasks will include:

  • 3rd Line Support of Microsoft server infrastructure
  • VMWare support and administration
  • Perform capacity management tasks across entire estate
  • Oversee patch management to ensure compliance with company policies and procedures
  • Perform daily checks of critical services and action issues appropriately
  • Management and support of the infrastructure platforms providing excellent service availability
  • Deploying application/system changes in accordance with the change management process
  • Documenting all new technical fixes in the Service Desk tool and updating departmental documentation
  • Perform real time monitoring of system/service health
  • Leading and delivering technology designs to enhance the company’s infrastructure
  • Supporting and leading the team through training and documentation
  • Actively Manage hardware and license levels
  • Engage with vendors and 3rd parties to ensure system availability


Suitalble candidates will have 3-5 years experience gained within a professional services, financial services, law firm or insurance environment. This will be a fast paced role providing support to a broad range of technologies within a high availability environment and candidates should have a broad range of technical expertise including:

  • Windows Server
  • Active Directory / Group Policy
  • VMWare / ESXi
  • PowerShell
  • Storage Array (beneficial)
  • This should be combined with excellent communication and inter-personal skills and be used to working in a fast paced environment with the ability to work pro-actively and provide solutions and options to problems as we ll as spot trends and suggest process improvements.

Reference: 34305346

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