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2nd Line Support Analyst

Posted 19 March by Elliott Cooper Limited Easy Apply Featured Ended

A vacancy exists for a 2nd Line Support Analyst within the Shared Services IT Department of a highly reputable company based in Willenhall

Tile: 2nd Line Support Analyst

Salary: £25-27k

Benefits: Good Pension, Life Assurance, 25 Days Holiday

Based: Willenhall

The primary objective of this position is:

  • To provide 2nd IT Support to all UK sites.

Key Responsibilities and Duties:

  • Ensure EMEA and local operational I.T. services run at optimal levels, with minimal disruption or downtime ?
  • To ensure company data and systems are secure ?
  • To ensure Information Technology is used safely and in line with current legislation ?
  • Manage & co-ordinate a number of ongoing projects to meet business requirements & IT infrastructure improvements ?
  • Provide network Infrastructure support to all UK sites ?
  • Log and categorise incidents with detail and accuracy to an appropriate level. Ensure the process of escalating tickets is followed ?
  • Liaise with colleagues and external providers, escalating incidents to ensure acceptable fault resolution, whilst keeping user informed of call progress at all times ?
  • Test and apply operating system patches, service packs and temporary fixes ?
  • Install applications on client computers ?
  • Help manage & maintain Server environment ?
  • Assist in the coordination of UK IT projects/Business Projects ?
  • Provide support and maintain daily system infrastructure. ?

The ideal candidate will have: ?

  • An excellent knowledge of Server and Desktop operating systems including Microsoft Server 2012, Windows 7 and Window 10 ?
  • Extensive knowledge of standard applications such as Office, Adobe and F-Secure ?
  • Experience of Working with Microsoft Exchange, VMWare, Windows Active Directory, SharePoint and SQL Databases ?
  • Experience of Microsoft AX ERP beneficial?
  • A working knowledge of TCP/IP stack, DHCP, DNS and WINS.??

They are a highly reputable company, currently undergoing growth with a fantastic IT team

Required skills

  • Microsoft Exchange
  • SQL
  • VMware
  • 2nd Line
  • Microsoft Servers

Reference: 34360904

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