1st Line Support

Posted 15 November by iRecruit Partners Ltd
Ending soon

iRecruit Specialist are recruiting for a Technical Customer Support Executive to join an expanding organisation in Wokingham. This will be providing 1st line technical support via phone, email, and other channels to customers with application and hardware issues.

Key Skills required:

  • Excellent telephone manner.
  • Strong working knowledge of Microsoft based operating systems - Windows 10, Server Essentials and Server 2012 / 2016 / 2019.
  • Networking and TCP/IP troubleshooting experience.
  • Basic understanding of PC hardware set-up and configuration.
  • Experience of supporting Linux and Mac OS applications
  • Analytical and organised approach to problem solving.
  • Understanding of the importance of security and compliance standards.
  • Clear communication in both written and verbal English.
  • Ability to work on own initiative and as a team player.

Main Responsibilities:

  • Provide remote 1st line support via phone, e-mail and other channels.
  • Supporting the rollout of new applications and existing application updates.
  • Investigating, diagnosing and solving application, environmental and hardware problems.
  • Maintain a log of any support activities, customer problems and resolutions for reference purposes.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Flag Technical escalations

CUSTOMER SUPPORT / TECHNICAL SUPPORT / WINDOWS 10 / WINDOWS SERVER / HARDWARE / SOFTWARE / APPLICATIONS / HELPDESK

Required skills

  • Applications
  • Software
  • Technical Support
  • Troubleshooting
  • 1st Line

Application questions

Have you had a minimum of 1 years experience on a customer helpdesk?
Have you been providing 1st line support?
Do you have a good understanding of hardware set up and configuration?
Are you based locally to Wokingham?

Reference: 38933688

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