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1st Line Support Assistant

Posted 9 March by Kelburn Recruitment Ltd Easy Apply Ended

1st Line Support Assistant

Newcastle Upon Tyne

Competitive Salary + Permanent

Our client is a leading manufacturer of specialised products to the marine and power industries.

An opportunity has now arisen for a 1st Line Support Assistant to join their team on a permanent basis. This is an excellent opportunity for an IT Support Assistant who is looking for a new opportunity.

The Role:

  • Install and configure client computers and network devices
  • Administer the Cloud Anti-virus
  • Clean up desktops and laptops
  • Provide remote support so staff on-site and assist with VPN connections/drive access
  • Reset passwords etc. for user accounts and computers
  • Dispose of IT equipment and maintain IT assets
  • Telephone system/patching
  • Provide 1st line support onsite with some group tickets performed remotely
  • Set up audio visual equipment and the customer WIFI connection
  • Back up the tape server daily
  • Log tickets on the helpdesk
  • Staff IT inductions
  • Monitor IT stock levels
  • Perform warranty checks for hardware and upgrade when required
  • Help with infrastructure moves and changes
  • Work alongside Group IT for future assistance or software updates
  • Install software using Software Centre
  • Source and purchase IT equipment
  • Apple and Samsung mobile phone support for Outlook 365
  • Basic networking
  • Cover absence by liaising with external contacts
  • Support Manufacturing label printers/MFP’s

The Person:

  • NVQ Level 2/3 or equivalent in a relevant area e.g. IT
  • Office 365 and Server 2012 experience
  • Previous experience in a manufacturing background is desirable
  • Dymo Labels/Zebra Printers (manufacturing printers)
  • Windows 7, 8.1 and 10 experience
  • Excellent customer service and problem solving skills
  • AX 2012

Reference: 34645930

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