Up-Selling Techniques
Reception Academy
Summary
There is a £5.00 discount for a digital certificate.
- Certificate of completion - Free
- Tutor is available to students
Overview
This superb online training course on Up-Selling is ideal for anyone that sells products or services to potential customers. You will learn to identify opportunities which will add value to your guest’s overall experience and to apply a proven selling process that has proven results.
This course specifically caters to the needs of the hospitality industry and is ideal for those who already work in a customer-facing environment wishing to improve their up-selling skills.
You will become confident in presenting additional buying opportunities and higher-margin alternatives. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line and provide your guests with better service.
Not only will you learn to anticipate your guest’s needs you will recognize how to offer solutions in a professional way. Being able to understand how to up-sell professionally will help you greatly in developing your skills and stand out as an exceptional salesperson.
Course media
Description
This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system.
Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.
All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.
All online courses are available instantly once purchased.
Topics covered:
- How to up-sell with confidence
- Correct use of up-selling techniques
- Identify 'win-win' opportunities to provide more products and services
- Selling without being pushy
- Create opportunities to add value for customers
- Apply a 'cross and up-selling' process to make decisions easy for customers
Questions and answers
Certificates
Certificate of completion
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.