Telephone Techniques
Pitman Training Watford
Summary
Location & dates
York Place
EDINBURGH
Midlothian
EH13EP
United Kingdom
82 Union Street
GLASGOW
Lanarkshire
G13QS
United Kingdom
Overview
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
CPD
Description
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
The seminar will help you acquire a confident and friendly telephone manner. We will help you develop the skills necessary to deal with awkward situations and the taking and passing on of messages in a professional manner. This will lead to increased work effectiveness through a better understanding and application of the key responsibilities involved in your job role.
The key areas covered include;
- Improving communication skills
- The importance of voice and attitude
- Learning what to say and what NOT to say
- Developing effective listening skills and questioning techniques
- How to sound confident and helpful
- Understanding the customer needs
- Handling awkward situations and calls
- Taking messages, handing over and re-routing calls
During the seminar, you will be given a workbook to use as a reference guide on completion of the course.
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.