Team Leader / First Line Manager

Learn how to nurture and grow a culture of developmental leadership in your organisation’

The Team Leader/First Line Manager – Management and Leadership Development Programme is ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities further.

It particularly supports practising Team Leaders/First Line Managers seeking to move up to the next level of management, and managers who need to lead people though organisational change, budget cuts or other pressures.

What will I learn?
By the end of this course you will be able to:
Understand the role of the leader and identify your own leadership style.
Pinpoint opportunities to develop and maintain credibility and trust within your team
State the qualities of a successful team.
Identify the various roles within your team and identify ways in which you can develop a balance of
skills
Use established communication techniques to develop and build productive relationships within the
team
Confidently tackle common performance issues and deal effectively with conflict that may arise from
within the team

What will it cover?
How to become an inspirational leader
The difference between leadership and management
The role of trust and respect in effective team leadership
Identifying your leadership style

How to build a successful team
The key characteristics of groups and teams
The stages of team development and the practical actions a manager
can take
The dynamics of effective teams
Team roles
Building a balanced team to achieve SMART objectives
How create a culture of clear accountability

The manager as an effective communicator
The importance of open communication
Communication using empathy and building effective relationships in the team
Keeping your team informed
Using social/behavioural styles effectively
Maintaining confidentiality
The effects of attitudes, perception and cultures on interpretation when communicating in the
workplace
How to build relationships that create trust, open dialogue, and full transparency

Driving performance through motivation
The purpose and benefits of appraisals and performance reviews
Roles and responsibilities of individuals in appraisals and performance reviews
Conducting the appraisal interview
Providing feedback and motivation during performance reviews

How to make decisions that are based on productivity, not politics
Monitoring performance throughout the year

How to give and receive feedback
The importance of feedback to improve communication and performance
Feedback techniques to motivate and increase performance
Inviting and accepting feedback to improve your own
performance

How to deal with Conflict Management
Identify causes of conflict at work
Describe the stages in the development of conflict
Explain the effects of conflict on individual and team performance at work
Explain a recognised technique to minimise and resolve conflict in the workplace
Describe how to promote a positive atmosphere in order to minimise the adverse effects of
conflict in the workplace
How to use assertiveness to drive outcomes and the ability to overcome adversity and resistance

The Team Leader / First Line Manager – Management and Leadership Development Programme is
ideal for individuals who have management responsibilities but no formal training, and are serious
about developing their abilities further
They particularly support practising team leaders / first line managers seeking to move up to the
next level of management, and managers who need to lead people though organisational change,
budget cuts or other pressures.

There are no formal entry requirements

Certificate of completion

Digital certificate - Included