SIA Trainer Level 3 Award in the Delivery of Conflict Management Training Course

Russbridge Academy Ltd is a leading training provider in the United Kingdom offering vocational and career-oriented courses. We have outstanding performance with a vast number of learners in every corner of the country. Our success and service has lead to us being awarded “Training Provider of the Year 2020 – London” by Southern Enterprise Awards, “Training Provider of the Year 2021” by Corporate LiveWire Innovation & Excellence Awards 2021. We are also proud to share that we have been awarded ''Best Leading Training Provider - UK in both 2022 and 2023'' by Global 100. To celebrate these huge achievements, we are offering Level 3 Award in the Delivery of Conflict Management Training Course at a discounted price.

Level 3: Delivery of Conflict Management Course is designed for individuals who wish to be a trainer in the security industry. The course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation.

The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, Door Supervision, Security Guarding or CCTV etc. During the training day participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating customer conflict.

By the end of this Conflict Management Training course participants will be better able to:

• Identify the key components present in all angry confrontations
• Recognise different stages of conflict escalation
• Recognise the signs of conflict and aggression
• Maintain composure when responding to conflict and aggression
• Use skills to manage their words, phrases and body language
• Demonstrate skills to stay calm and manage angry customer behaviour

Key Content Includes:
Background to Conflict
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Recognising rising anger
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’

Responding to Conflict:
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses

Managing Conflict:
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Managing unpredictability (drugs, alcohol, mental illness, etc.)
Saying no effectively
Handling abusive behaviour
Solving the problem

Course duration:
This is a classroom based 1 day session face to face with tutor support with a group of learners. You will be given 2 weeks after the class session to complete the coursework/assignment. However if you finish earlier, you will be awarded early as long as you meet the required standard, you do not need to wait for 2 weeks.

Course Fees:
Our discounted Course fee is £430 (No hidden cost)

We have served a large number of candidates in corporate level. Such as-

• West Midlands Police
• Nottingham City Council
• The Clancy Group PLC
• VolkerWessels
• Luton Borough Council
• Compass Group PLC
• Leicestershire Police
• Unique Senior Care
• Bioslim Beauty Salon
• Stobart Aviation Limited
• Comfort Homes and Care
• Shavata Brows Studio Manchester
• Central and North West London NHS Foundation Trust
• HSS HIRE
• London Borough of Havering
• Voyage Care
• Wren Kitchen
• Belmont Park School
• BAM Nuttall Ltd
• Exeter College
• E.ON UK
• Liverpool John Moores University
• North Middlesex University Hospital
• Staffordshire County Council
• Barnet Southgate College
• Care UK

Why Choose Russbridge Academy:
• Training Provider in 2020, 2021, 2022 and 2023
• Approved Training Provider
• OFQUAL Accredited Certificates
• Full Tutor Support Throughout the course
• Convenient and Flexible
• 99% Pass Rate
• Fast Result and Certification
• Well experienced Trainers
• Individual and Corporate Training
• Learning portal is access 24/7 from anywhere
• Competitive course fees
• Recommended by former students

To deliver SIA related courses

Level 3 Award in Education and Training AET or former PTLLS qualification or equivalent

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