Secretary/PA Development
In House training course delivered at your premises including course manual and Certificate of attendance
Taylor Mason
Summary
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- Certificate of completion - Free
Overview
Secretary / PA Development
During this two day course you will develop a learning based action plan to take back to your workplace ensuring that you can put the learning in to action as soon as you are back at your desk.
The knowledge and practical skills you will learn include:
- Planning & Organisation
- Management Skills
- Communication Skills
- Meetings and Presentations
- Departmental Improvement Suggestions
Description
Secretary/PA Development
Behind every successful office is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course these problems can limit productivity and even cost the company money or other resources.
These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognised and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on secretarial pa development.
What you learn:
During this two day course you will develop a learning based action plan to take back to your workplace ensuring that you can put the learning in to action as soon as you are back at your desk.
The knowledge and practical skills you will learn include:
- Planning & Organisation
- Management Skills
- Communication Skills
- Meetings and Presentations
- Departmental Improvement Suggestions
During the course you cover:
During this interactive, linked and practical secretary/PA development course you will learn:
Planning & Organisation
- Time management skills
- Using a time management matrix
- Planning & prioritising workloads
- Managing workloads to meet time lines
- Eliminating time wasters
- Setting SMART objectives
- Motivate yourself to use time creatively and productively
Management Skills
- Managing self and others
- Effective delegation
- Performance management
- Building relationships
- Managing day to day situations
- Action plans based around planning, organising and management skills
Communication Skills
- Spoken communication – overview of telephone, face to face, body language, tone & words
- Written communication – overview of business writing, composing professional emails, faxes, memos, letters
Assertiveness Skills
- Being assertive and not aggressive in the workplace
- Saying no assertively
- Understanding assertiveness
Meetings
- Meeting preparation
- Overview of successful minute taking
- Preparing and delivering presentations
- Action plans linked to communication, assertiveness and meetings
- Departmental Improvement Suggestions
What do you think?
“Brilliant & very helpful, I have learnt a lot in the 2 days that I can put into practice”
Rea Webster – O&O
“This course was more in depth than I imagined”
Kelly Okogwu – DL Records
All of our prices are subject to travel costs charged at 45 pence per mile
Who is this course for?
Any PA, Secretary and Office Manager who wishes to develop their skills
Questions and answers
Certificates
Certificate of completion
Digital certificate - Included
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
