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Receptionist training: becoming an exceptional receptionist

Itec training solutions Ltd

Summary

Price
£562 - £626 inc VAT
Study method
Online + live classes
Duration
1 day · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.

Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers' experience.

Want us to deliver this course at your organisation? Contact us for a bespoke quote.

Description

On this Receptionist training course you will cover:

  • the receptionist as the 'face of the organisation'
    • communicator educator
    • shock absorber
    • psychologist
    • translator
    • problem solver
  • professional excellence
    • knowing your organisation
    • knowing your product
    • knowing your people
  • treating customers with respect
    • non-verbal communication
    • managing expectations with courtesy
  • listening skills
  • customer care skills
  • dealing with difficult people and situations
  • telephone skills
  • developing a professional image
    • dressing for success
    • speaking clearly and simply
    • body language
    • eye contact

The course is taught in a relaxed atmosphere and you will learn through a variety of exercises and discussion groups, using real-life examples with practical solutions.

The course also includes a year of free support from your trainer.

This course takes place at the Centre's Central London training suite with excellent links to tube and mainline rail stations.

This course takes place at the Centre's central London training suite.

Who is this course for?

This Receptionist training course is for receptionists, administrators and anyone who deals with the public, either face-to-face or on the phone. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Receptionist, Administration
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