Diploma in Receptionist Skills with Office Administration & Agenda Management
CPD Accredited | Free Minute Taking Course | Front Desk Management | Level 3 | Easy Refund Policy
Learndrive
Summary
- Course Completion Certificate and Transcript from LearnDrive - Free
- Reed Courses Certificate of Completion - Free
- CPDQE Certificate and Transcript - £20
- Tutor is available to students
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Overview
Diploma in Receptionist Skills with Office Administration & Agenda Management
Embark on a comprehensive journey to master the role of a Receptionist. This course is meticulously designed to equip you with the essential skills, knowledge, and professionalism required to excel as a Receptionist. Whether you're new to the Receptionist role or looking to enhance your existing skills, this course offers a deep dive into the multifaceted world of a Receptionist.
Key Performance Metrics:
- Understand the pivotal role and responsibilities of a Receptionist.
- Develop impeccable communication and customer service skills tailored for a Receptionist.
- Master the art of office administration, front desk management, and scheduling as a Receptionist.
- Uphold business etiquette, ethics, and professionalism in the Receptionist role.
- Stay updated with emerging trends and prepare for a rewarding career as a Receptionist.
Key Employment Opportunities:
- Outpatient Receptionist: Yearly - £22,720 approx.
- Receptionist and Referral Officer: Yearly - £22,383 approx.
- Receptionist/Administrator: Yearly - £21,000 approx.
- Admin Support/ Receptionist: Yearly - £22,383 approx.
Accreditation:
This Receptionist Skills Diploma is CPDQE accredited, which serves as an impactful mechanism for skill enhancement.
Perks:
- Dual Certificate
- Free Course: Minute Taking
- 15 CPD Points
- 24/7 Tutor Support
Certificates
Course Completion Certificate and Transcript from LearnDrive
Digital certificate - Included
Certificate will be sent once the student pass the final exam.
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPDQE Certificate and Transcript
Digital certificate - £20
Course media
Description
Module Highlights from this Receptionist Course:
Module 01: Introduction to the Receptionist Role
- Understanding the role and responsibilities of a Receptionist.
- Becoming a professional Receptionist.
- Representing your company as a Receptionist.
- The importance of appearance and first impressions for a Receptionist.
- Building relationships with clients as a Receptionist.
Module 02: Receptionist Communication Skills
- Front office communication for a Receptionist.
- Business telephone skills essential for a Receptionist.
- Effective phone communication for a Receptionist.
- Non-verbal communication skills for a Receptionist.
- Handling difficult callers as a Receptionist.
Module 03: Receptionist Customer Service Skills
- Basics of customer service for a Receptionist.
- Receiving and assisting visitors as a Receptionist.
- Managing customer complaints in the Receptionist role.
- Handling difficult customers as a Receptionist.
- Developing long-term customer relationships as a Receptionist.
Module 04: Office Administration for a Receptionist
- Basic administrative duties for a Receptionist.
- Mail services and organization for a Receptionist.
- Invoicing and petty cash management as a Receptionist.
- Document management skills for a Receptionist.
- Inventory management essentials for a Receptionist.
Module 05: Front Desk Management for a Receptionist
- Role of the Receptionist in front desk management.
- Servicing rooms and general cleaning as a Receptionist.
- Management of office facilities by a Receptionist.
- Workplace safety and security for a Receptionist.
- Business environment and decorum for a Receptionist.
Module 06: Scheduling and Time Management for a Receptionist
- Effective planning and scheduling as a Receptionist.
- Time management essentials for a Receptionist.
- Managing appointment systems as a Receptionist.
- Organizing meetings and conferences as a Receptionist.
- Multi-tasking skills for a Receptionist.
Module 07: Business Etiquette and Ethics for a Receptionist
- Understanding business etiquette as a Receptionist.
- Business etiquette and ethics for a Receptionist.
- Privacy and confidentiality in the Receptionist role.
- Professional conduct for a Receptionist.
- Dealing with ethical dilemmas as a Receptionist.
Module 08: Travel and Event Management for a Receptionist
- Travel arrangements by a Receptionist.
- Organizing business trips as a Receptionist.
- Event management skills for a Receptionist.
- Liaising with event organizers as a Receptionist.
- Post-event follow-up by a Receptionist.
Module 09: Business Correspondence for a Receptionist
- Basics of business correspondence for a Receptionist.
- Writing professional emails as a Receptionist.
- Grammar and proofreading skills for a Receptionist.
- Composing meeting agendas as a Receptionist.
- Following up on correspondence as a Receptionist.
Module 10: Professional Development for a Receptionist
- Continuous learning for a Receptionist.
- Adapting to new technologies as a Receptionist.
- Stress management for a Receptionist.
- Career progression in the Receptionist role.
- Networking as a Receptionist.
Who is this course for?
- Receptionist
- Admin Support
- Executive Personal Assistant
- HR Assistant
- Medical Receptionist
- Office Admin & Receptionist
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
