Office Skills & Receptionist

Certificate in Office Skills & Receptionist Training

This is an intensive course aimed at people who may already have office-based experience or who have been out of the workplace and wish to return to employment in the business and administration sector. The course provides the opportunity to update skills and gain currently recognized skills to improve IT, secretarial and administrative job prospects. Office administration has been designed to enable admin professionals to carry out their tasks with more confidence and greater success. Administrators are the backbone of the organisation. They are often the first point of contact for colleagues, clients and suppliers internally and externally.

This is higher demanded and more advantageous training for your career life. The biggest advantage is this training will cover your computer skills including working with Microsoft Office, writing administrative documents and Data entry. This will save your time, money and effort for enrolling another training programme for developing computer literacy.

Further this programme teaches how to update your company’s social media profile and use social media and internet for personal and professional development, business letter, memo, CV, Covering letter for CV, Personal statement, and report writing, Preparation and face to Job interview, Data Entry, emailing and formatting documents, etc.

Certainly, at the end this programme you will be able to develop your administration skills, receptionist skills, ICT (Information & communication technology skills), Technical writing skills and confidence yourself etc.

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have unlimited access to 24 hours a day, 7 days a week. Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

* Free E-certificate (No additional cost for E-certificates)

Why You Should Choose Study 365

• Lifetime Access to your course.
• The price shown on Reed is for the whole course, including the final exam and free e-certificate.
• CPD and iAP accredited certificate upon successful completion
• Tutor Support available Monday – Friday

• Brochure - download

This online office administrator training has been designed for 25 learning hours and main topics areas of this course are listed under the course curriculum below.

Course Curriculum

[Module 01] Diary Management

[Module 02] Business Reports and Letter Writing

• Introduction to Business Report Writing
• Writing Business Report
• Report Types
• Follow the Basic Writing Process
• Exploring Reports
• Title Fly
• Title Page
• Writing the Title
• Transmittal
• Table of contents and List of Illustration
• How to Prepare for Writing

[Module 03] Emails Writing Tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

[Module 04] Handling Confidential Document

[Module 05] Successful Meeting Minutes

• Taking
• Focus your comments on actions and results
• Use softening word
• Be open
• Schedule a separate meeting for heated issues
• Keep the Meeting topic

[Module 06] Note Taking

• Focus
• Body Language
• Paraphrasing and questioning
• Cornell Notes
• Free Writing
• Challenge Objective

[Module 07] Data Management, Record Keeping and Filing

[Module 08] Appointment Booking and Arrange an Interview

• Cast a wider Net
• Conduct Face to Face Interview
• Schedule and modify Appointments
• Make an Appointment Recurring
• Attach a file to an Appointment

[Module 09] Delivering Postal Mail

• Mail
• Soft Fold
• Buck slip
• Slim Jim
• BRC
• BRE
• FSM
• Lead Edge
• Trail Edge
• Bounce Back
• White Mail
• Snap Pack
• Envelope Mailer
• Envelopes offer
• Envelope Consideration
• Trans Pro
• Strategies
• Addressing Techniques
• Paper Facts

[Module 10] Dictating

• Dragon Naturally Speaking
• User Profile
• Microphone Consideration
• Common Dictation Command
• Common Word Command
• Mistakes to Avoid
• Essential Training

[Module 11] Tips for Speed Reading

• The Multiple Reading Process

[Module 12] Creating an Effective CV and Cover Letter

• How to Gather Information for Your CV
• Write your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV

[Module 13] Typing Speed Development

• Typing Fundamentals
• Typing Measurements

[Module 14] Microsoft Word

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document

[Module 15] Microsoft Excel

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros

[Module 16] Microsoft PowerPoint

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering Speech
• Reusing and Sharing Presentations

[Module 17] Microsoft Outlook

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

[Module 18] Receptionist and Customer Service Skills

• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Dealing with difficult customers

Method of Assessment:

At the end of the course learners will also take an online multiple choice assessment test. This online multiple-choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded “Certificate in Office Skills & Receptionist Training”.

Why Choose Us?

• Our courses represent outstanding value for money
• High quality e-learning study materials and mock exams.
• Each course is designed by industry experts, using an innovative interactive learning approach.
• Includes step-by-step guided videos tutorials.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere Learning.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

• We designed this training for individual/group who prefer distance learning and busy with life.
• Individuals who would like to start working as an Office Administrator, Administration Assistant or Receptionist.
• New or Temporary staffs who want to learn and develop best practice administration skills.
• Experienced Office Administrative people who want to develop IT, Administration skills.

Career Path:

There are different paths in which your career could develop. You can be office manager, team supervisor or you can become a Personal Assistant for company director, executives or for senior management positions.

Alternately, you can specialise in one area such as medical or legal secretarial work. In some companies you can move up through their internal vacancies or move to different areas such as sales and marketing. Therefore having qualified and worked in administration sector can be a “Good Foot in the Door” in administrative career.

• This course requires no formal prerequisites and this certification is open to everyone

There are different paths in which your career could develop. You can be office manager, team supervisor or you can become a Personal Assistant for company director, executives or for senior management positions.