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Receptionist : Front Desk Operations Training

3 Free Gift Courses | CPD QS Accredited | Free PDF Certificate | 30 CPD Points | 100% Pass Rate | Lifetime Access



£23 inc VAT
Study method
7 hours · Self-paced
Access to content
Lifetime access
No formal qualification
30 CPD hours / points
  • CPD PDF Certificate of Completion - Free
  • CPD Hardcopy Certificate of Completion - £7.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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A receptionist attracts and impresses the clients or guests, repeating the task of first impression every day. They have to rejuvenate themselves every day through self-motivation and contemporary receptionists' skills.

Master the multi-faceted role of a Receptionist with our comprehensive training. Dive into front desk operations, from business calls to effective scheduling, and become a pivotal figure in your workplace.

This Receptionist : Front Desk Operations Training is the right solution if you want to see yourself as an exemplary receptionist.

Get 3 Additional Courses As A Gift!

  • Course 01: Medical Receptionist
  • Course 02: Office Receptionist Course
  • Course 03: Office Skills And Administration

A Receptionist is a professional who manages the front desk of an organisation. They usually play the transit of all contacts for customers. Receptionists also perform various administrative tasks, including answering phone calls, managing the switchboard, and maintaining the office budget.

Learning Outcome

  • Welcome guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable and equipped with all the necessary supplies.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organise and forward emails.
  • Track and order office equipment and supplies.
  • Maintain records and oversee the office budget.

This self-paced Receptionist : Front Desk Operations Training course is made convenient for you regardless of your location on this planet and whatever time is suitable for you. You can also mention the skills that you will acquire from our helpful course in your resume and give a noticeable change.

So what are you waiting for? Click on the “Add to basket” button right now and bring a change to you your Receptionist : Front Desk Operations Training future with Learning Paths as your right hand. We cannot wait to welcome you.


CPD PDF Certificate of Completion

Digital certificate - Included

This course comes with CPD Quality Standards Accredited Certificate.

CPD Hardcopy Certificate of Completion

Hard copy certificate - £7.99

This course comes with CPD Quality Standards Accredited Certificate. The pricing schemes are —

  • Hard Copy Certificate: £7.99 (Inside the UK)
  • Hard Copy Certificate: £15 (for international students)


30 CPD hours / points
Accredited by CPD Quality Standards

Course media


Understanding the interactive lessons in the Receptionist : Front Desk Operations Training course won't be challenging because they are very well designed.

This course encapsulates the pivotal role of a Receptionist, covering areas from telephone skills to invoicing. Equip yourself as a Receptionist to seamlessly manage front desk operations and offer impeccable customer service.

Course Curriculum:

  • Module 01: Introduction to Reception and Receptionist
  • Module 02: Business Telephone Skills
  • Module 03: Representing Your Boss and Company
  • Module 04: Mail Services and Shipping
  • Module 05: Travel Arrangements
  • Module 06: Organising Meeting and Conferences
  • Module 07: Time Management
  • Module 08: Record Keeping and Filing Systems
  • Module 09: Business Writing Skills
  • Module 10: Organisational Skills
  • Module 11: Communication Skills
  • Module 12: Customer Service
  • Module 13: Effective Planning and Scheduling
  • Module 14: Invoicing/Petty Cash

Career Goal

This course aims to mold participants into highly skilled Receptionists, capable of handling diverse tasks at the front desk and contributing significantly to an organization's success. A Receptionist equipped with these skills can aim for leadership roles, transitioning into office management, and achieving higher salary standards in the UK.

  1. Junior Receptionist : Typical starting salary in the UK is around £18,000 to £20,000 annually.

Receptionist : With experience, a Receptionist can earn between £21,000 to £25,000.

  1. Senior Receptionist /Reception Supervisor: As skills and responsibilities grow, this can lead to earnings of £26,000 to £30,000.
  2. Front Desk Manager: Overseeing a team of Receptionists and potentially earning between £31,000 to £37,000.
  3. Office Manager: A broader role which could earn upwards of £40,000 depending on the size and industry of the company.

Who is this course for?

This in-depth course is for those who wish to expand their knowledge in the Receptionist : Front Desk Operations Training field or an individual working in this industry. In short, there are no constraints on who can enrol on the course.


There is no prerequisite to enrol on this course.

Career path

  1. Junior Receptionist
  2. Receptionist
  3. Senior Receptionist /Reception Supervisor
  4. Front Desk Manager
  5. Office Manager

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

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An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.