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Reception and Telephony Skills

Cosensa

Summary

Price
£414 inc VAT
Finance options

We accept all major credit and debit cards.
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Location & dates

Showing classrooms near 'North East England'
Location

Address
Waterloo Square
NEWCASTLE UPON TYNE
Tyne and Wear
NE14DN
United Kingdom
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Address
Whitehall Quay
LEEDS
West Yorkshire
LS14HR
United Kingdom
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Address
Liverpool Street
SALFORD
Lancashire
M54LT
United Kingdom
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Address
Lauriston Place
EDINBURGH
Midlothian
EH39DE
United Kingdom
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Overview

This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation.

Description

Contents

This course includes a variety of modules including: -
• The receptionist's role
• The welcome greeting and managing reception
• Image, appearance and behaviour
• Essentials of customer care
• Communication skills
• Dealing with difficult people and handling complaints
• Professional telephone behaviour
• Assertive, aggressive and passive behaviours
• Developing an effective telephone manner

Course benefits

• Presenting a professional image through effective communication and customer care
• Building rapport through adjusting tone and demeanour
• Dealing with complaints and difficult people
• Enhance client retention by being professional, courteous and willing to help

Additional information

This course is an excellent introduction to dealing with callers on the telephone, greeting visitors professionally and courteously and gaining a better understanding of effective communication skills and styles. If you are interested in this course, you may also find our 'Training for PA's' and 'Managing effective meetings' courses of interest.

Trainers background

The trainer for this course has extensive experience in design and delivery of training programmes for a wide range of administration roles, including reception, secretarial and Personal Assistant skills. They have been successfully delivering training to both public and private sector organisations for over ten years and previously held a number of senior management positions in industry.

Who is this course for?

This course is ideal for anyone who is new to the role, has limited experience or would simply like to brush up on their skills and learn some new techniques.

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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