Receptionist : Professional Reception Management Training

Professional Reception Management Training

This Professional Reception Management Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

What skills will I gain?

• Learn to produce standard documents
• Gain excellent customer service and communication skills
• Gain knowledge of receptionist and telephone handling skills
• Learn to use essential Microsoft Office programs and get to grips with social media handling
• Master data management and record keeping
• Gain extensive knowledge of arranging travel and accommodation
• Gain excellent management and customerhandling skills

COURSE CURRICULUM

➽ (Module 01) Professional Receptionist Training Course Objectives

• Overview
• The receptionist role
• Hotel receptionist may be responsible to:

➽ (Module 02) The 90: 90 Principle to create a powerful first impression

• Whereas general receptionist may responsible for:
• Because of the 90:90 principle:
• How can we increase personal credibility?
• The 10 40 50 principle
• Body language
• Low credibility behaviour

➽ (Module 03) Hot Telephone Tips

• Hot Telephone Tips

➽ (Module 04) Get the facts- ask the right questions

• What are open questions?
• What is an open probing question?
• What is a leading question?
• What is a closed question?
• Use the power of the pause

➽ (Module 05) Discuss Solutions- learning to listen

• Listen effectively
• Why is listening important?
• What is active listening?

➽ (Module 06) Dealing with difficult customers

• Dealing with difficult customers
• Build rapport
• Get the facts
• Discuss solutions
• Take action

Method of Assessment

• At the end of the course Professional Reception Management Training, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
• Those who successfully pass this Professional Reception Management Training course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Certification

Upon the successful completion of the course, you will be awarded the “Certificate in Professional Reception Management Training ”

This Professional Reception Management Training course would be an excellent choice if you have some reception experience and hope to progress in your career. But, it would also be suitable for those with no experience in reception, like job seekers or school leavers. Reception is a good way to get your foot in the door of your chosen industry.

• You must be 16 or over
• You should have a basic understanding of English and basic IT knowledge
• You will need a computer or tablet with internet connection (or access to one)

With this qualification, you could become any of the following:

• Telephone Interviewer
• Receptionist
• Front Desk Operator