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Professional Hotel Receptionist Training

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Summary

Price
£299 inc VAT
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification
Achievement
Endorsed by The Quality Licence Scheme
Additional info
  • Tutor is available to students

Location & dates

Location

Address
CityPoint
1 Ropemaker Street
City Of London
London
EC2Y9HU
United Kingdom
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Overview

Created by a highly skilled and experienced professional, the Professional Hotel Receptionist classroom course shows you what it takes to become a Hotel Receptionist. This Professional Hotel Receptionist Classroom Training course has been designed to ensure that you have all the essential skills needed to enhance or start a career as a Hotel Receptionist. Whether you’re someone who is already working, or if you’re just starting out, this course is packed with useful information to help you to succeed.
This course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, and have a fantastic learning experience during the course. The Hotel Receptionist Class is a full-fledged one day programme to equip you for a bright future.

Achievement

Description

Why Choose us?

  • Competitive pricing.
  • Small class sizes.
  • Friendly, attentive staff for flexible helpful service.
  • Understand the role of a Hotel Receptionist from a professional
  • Get a full breakdown of the duties of a Hotel Receptionist
  • Learn what it takes to become a Hotel Receptionist

What will I study?

  • In this Professional Hotel Receptionist Class, you will study:
  • Check in / check out
  • Telephone etiquette
  • Being prepared and ready
  • Complaints handling
  • Critical situations
  • Power of words
  • Hotel jargon
  • Data protection and security
  • Overbooked hotel and booking out guest
  • Financial indexes
  • What is a hotel manager looking for?
  • Opera

What is this training included?

  • Training in full air-conditioned facilities from an experienced instructor.
  • Extra course material.
  • You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.
  • Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards which has no any additional cost.
  • Free access to the online version of the course.
  • A full colour training manual.
  • The exercises that you have worked on during your course to allow you to practice afterwards.
  • Refreshments through the day.
  • Printed course manual.
  • Tea, Coffee and Biscuits.
  • USB stick to take the exercises away.
  • Stationaries (Notebook, and Pen).
  • Access to Computers if needed free Wi-Fi.
  • Access to breakout area.

What will I learn?

  • The Hotel Receptionist Training Class, UK will help you learn:
  • The fundamentals of the hospitality industry
  • Everything you need to know about the role of a Hotel Receptionist
  • How to behave and present yourself
  • How to manage guests (even VIP guests) in a professional way
  • How to make a booking
  • How to check guests in
  • How to check guests out
  • How to manage calls to reception
  • How to stay ahead and be prepared
  • How to handle complaints
  • How to handle emergency or difficult situations
  • How to use language to your advantage
  • How to understand hotel jargon
  • What to do if you’ve overbooked
  • The fundamentals of financial indexes
  • How to boost your CV and impress in a job interview
  • What Opera PMS is and the pros of using it

Who is this course for?

This Hotel Receptionist Training Class in London is suitable for anyone who hopes to work as a professional Hotel Receptionist, whether you have experience or not.

Requirements

  • You need to be at least 16 years old
  • You should have a basic grasp of English, Maths and IT

Career path

Upon successful completion of this course you could become:

  • Hotel Receptionist
  • Corporate Receptionist
  • Front of House Manager
  • Hotel Manager

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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