Pharmacy Technician Diploma + Receptionist Skills Diploma

A career as a pharmacy assistant may be the best fit for you if you enjoy science and medicine. Along with the Pharmacy Technician Diploma, this package includes professional receptionist skills which makes this an enticing bundle for you. Learn the skills and knowledge you require to become a valuable asset in a pharmacy setting.

As a pharmacy technician, you'll support qualified pharmacists with customer service, insurance claims processing, inventory management, and medicine dispensing. Your grasp of the pharmaceutical sector, the distribution of prescription pharmaceuticals, and significant drug control laws will be enhanced with the help of the Pharmacy Technician Diploma. Additionally, you'll learn how to manage invoicing and payments, handle patient information, and schedule appointments as a receptionist. The Professional Receptionist Skills Diploma will also teach you how to handle clients and your company, which is crucial for every corporate business.

Learning Outcome:

Our course includes all you need to know, including the rules and laws that govern the profession as well as the regular duties of a pharmacy technician and receptionist. After completing this course, you will:

• Recognise pharmacy laws that are frequently invoked
• Be able to effectively communicate with patients by focusing on essential patient counselling principles
• Be able to appropriately fill out prescriptions and distribute them in pharmacies
• Understand the role that risk assessment plays in the pharmaceutical sector
• Get to know proper business phone etiquette
• Understand how to organise meetings and conferences
• Enhance your business writing, effective communication, and organisational skills

Join today to begin your career in the medical and healthcare fields with our all-inclusive package of receptionist and pharmacy technician courses!

More key features of the courses:

• Earn free e-certificates upon successful completion of each course.
• Accessible, informative modules taught by expert instructors
• Study in your own time, at your own pace, through your computer tablet or mobile device
• Benefit from instant feedback through mock exams and multiple-choice assessments
• Get 24/7 help or advice from our email and live chat teams

Course Curriculum

*Pharmacy Technician Diploma*

Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician

• Pharmacy
• Pharmacy Assistant
• Job Role of Pharmacy Assistant
• Skills and personal characteristics
• Pharmacy Technician
• Working Fields of Pharmacy Technician
• Becoming a Pharmacy Technician
• UK Status
• Pay and Opportunities
• Summary

Module 02: Job Role of Pharmacy Technicians

• Hospital Pharmacy Technicians
• Community Pharmacy Technicians
• Primary Care Pharmacy Technicians
• Pharmacy Technician Working in a General Practice
• Summary

Module 03: Pharmacy Assistant Patient Counselling Guide

• Introduction
• Pharmacy Assistant’s Detailed Guide to Patient Counselling
• Developing Self-awareness
• Barriers to Effective Patient Counselling Communication
• Tips to improve Communication in Pharmacies
• Communication with Special Patients
• Ethical Principles and Decision-making in Patient Counselling
• Summary

Module 04: Communication in Pharmacy Settings

• Importance of Communication Skills in Pharmacies
• Patient-Centred Communication Practices in Community Pharmacies
• Desirable traits
• Counselling Skills to enhance Communication
• Empathetic counselling abilities
• Communication with other Healthcare Professionals
• Summary

Module 05: The Pharmacy Team and Practices

• Self-Care Choices Amongst Patients
• Self-Medication Practices and Role Of Pharmacy Team
• Code Of Ethics for Pharmacy Team Workers
• The Seven Principles
• Vision for the Future
• The Pharmacy Team
• Summary

Module 06: Prescription and Dispensing in Pharmacies

• Prescription
• Common Abbreviations
• The Dispensing Cycle
• Receiving and Validating Prescriptions
• Interpreting and Understanding the Prescription
• Clean and Hygienic Environment
• Preparing and Labelling Items for Issue
• Final Check
• Recording
• Dispensation
• Summary

Module 07: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies

• Types of Dispensing Services
• Monitored Dose Dispensing
• Electronic Prescription Service(EPS)
• Retrieve a Lost Electronic Prescription
• Dispensation Errors and Minimising Them
• Summary

Module 08: Inventory Control and Management in Pharmacies

• Introduction
• Stock Management in Pharmacies
• Inventory management
• Important Factors that influence Inventory Management
• Inventory Terminology with regard to Pharmacy Products
• Order Pharmaceutical Supplies and Products
• Order Medications to Maintain Stocks
• Receiving Stocks
• Process Outdated or Expired Medications
• Summary

Module 09: Standard Operating Procedures (SOPs)

• Standard Operating Procedure
• Importance of Standard Operating Procedure
• Standard Operating Procedures in practice
• Examples of Standard Operating Procedure
• Summary

Module 10: Health and Safety Risks Assessment and Pharmaceutical Terminology

• Introduction
• Basic Pharmacy Terminology
• Identification of Drug Names: Generic/Brand Names of Drugs
• Health and Safety Guidelines in Pharmacies
• The HSE Guidelines for Pharmacy Health and Safety
• Regulations Set Out for Pharmacies Operating in the UK
• Working in a Retail Pharmacy versus Working in a Hospital Pharmacy
• Summary

*Receptionist Skills Diploma*

Module 01: Introduction to Reception and Receptionist

• Introduction to the Module
• Topics to be Covered
  
• Job Requirements and Work Environment
  
• 21st Century Skills for a Receptionist
  
• Duties and Responsibilities
  
• Cover Letter and Resume for Receptionist
• Summary

Module 02: Business Telephone Skills

• Telephone Etiquette
• Telephone Skill
• Telephone Courtesy Tips
• Domestic and International Calls
• Voice-Mail Courtesy
• Summary

Module 03: Representing Your Boss and Company

• Competence
• Professionalism
• Reflecting Brand Values
• Working Toward Company Objectives
  
• Summary

Module 04: Mail Services and Shipping

• The Office Mail
• Mailing and Shipping Details
• Royal Mail Services
• Summary

Module 05: Travel Arrangements

• Business Travel
  
• Hotel Reservations
  
• Transportation Reservations
• Summary

Module 06: Organising Meeting and Conferences

• Meeting Arrangements
  
• Types of Meeting
• Summary

Module 07: Time Management

• Introduction to Time Management
• Managing Deadlines
• Summary

Module 08: Record Keeping and Filing Systems

• Keeping Accurate Records
• Filing Systems
• Summary

Module 09: Business Writing Skills

• Structures of Business Documents
• Summary

Module 10 :Organisational Skills

• Organising Daily Work
• Summary

Module 11: Communication Skills

• Effective Listening Skills
• Summary

Module 12: Customer Service

• Introduction To Customer Service
• Aspects of Phone Etiquette
• Summary

Module 13: Effective Planning and Scheduling

• Work Breakdown Structure
• Estimation Process and Resources Alignment
• Summary

Module 14: Invoicing/Petty Cash

• Financial Record Keeping
  
• Invoice

Certification

Upon successful completion of the course, you will be able to obtain your course completion PDF certificate free of cost. Print copy by post is also available at an additional cost of £9.99.

There are no official prerequisites for this course, so anyone can enrol. The only requirements are a desire to learn, proficiency in the English language, math, and IT, as well as being older than 16. This course is open to everyone, especially,

• students,
• fresh graduates and
• anyone interested in this field as well as practitioners who are trying to polish their knowledge and skillset

The course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

A variety of occupations could potentially benefit from this training, but it would especially advance careers in:

• Chemist (Salary: £15,609 to £40,000 per annum)
• Pharmacy assistant (Salary: £16,000 to £21,000 per annum)
• Receptionist (Salary: £15,000 to £22,000 per annum)

Certificate of completion

Digital certificate - Included