Personal Skills Complete Bundle

This 12-course bundle combines a wide range of skills for personal and professional development, including skills for communication, public speaking, conflict negotiation and more. It includes:

• Assertiveness Skills
• Attention Management
• Communication Skills
• Dealing with Difficult People
• Emotional Intelligence
• Facilitation Skills
• Meeting Skills
• Negotiation Skills
• Organisational Skills
• Presentation Skills
• Public Speaking
• Time Management

This bundle covers the following topics:

Assertiveness Skills

Introduction

• What does it mean to be assertive?
• Rules of assertion
• When to be assertive
• Being assertive in the workplace

Getting your point across

• Presenting clear messages
• Ending conversations
• Gaining confidence
• Tools

Dealing with difficulty

• Handling difficult people and situations
• The art of saying no
• Managing conflict
• Moving forward

Emotional intelligence

• Managing your emotions
• Dealing with someone else’s emotions

Attention Management

Introduction to Attention Management

• What is attention management?
• Difference between Time management and Attention management
• The difference between urgency and importance

Setting Goals and Objectives

• Why set goals?
• SMART goals
• How to Achieve Goals

Attention Management Principals

• Avoiding Interruptions and Distractions
• How to be efficient even in meetings
• Delegation
• Resting your Brain
• Why you should stop multitasking
• Plan your Procrastination
• Practising the art of saying No
• Emotional Intelligence
• What is Emotional Intelligence?
• Current Levels of Emotional Competence
• Areas for Emotional Development
• Developing & Breaking Habits

Prioritisation techniques

• The 4’s D’s - Do's, Don'ts, Delegate and Delay
• Pareto 80/20 analysis,
• 2min rule,
• MoSCoW technique,
• AHP,
• 5 WHYS
• Grid analysis tool for decision-making

Influencing Attention Management

• Techniques to Influence Attention Management
• Effective communication
• Motivating through Attention Management

Communication Skills

• Communication
• What is a Skilled Communicator?
• Individual Evaluation
• Communication Barriers
• Case Study: New Neighbours
• Asking the Questions
• Asking the Good Questions
• Applying the Answers
• Probing
• Listening Skills
• How do you rate your Listening ability?
• Active Listening Skills
• The Communication Funnel
• Communication Situations
• One Little Word
• Body Language
• What do our bodies say?
• Gestures
• Emotions
• A Personal Action Plan

Dealing with Difficult People

Introduction to Dealing with Difficult People

• What is conflict?
• Types of conflict
• What are difficult people?
• Types of difficult people
• Methods of dealing with conflict
• Escalating specific levels of conflict

Skills Needed in Conflict Resolution

• How to implement conflict resolution methods
• Behaviours needed for conflict resolution
• Conflict resolution approaches – win/win vs compromise
• Responses to conflict
• Creating different responses to conflict
• Converting conflict into opportunity

Assertive Behaviour with Difficult People

• Assertive behaviour
• Non-assertive behaviour
• Aggressive behaviour
• Benefits of being assertive
• Working towards solving the problem, not attacking the person
• Assertive in different types of conflict situations

Effective Communication Techniques

• Non-verbal communication
• Listening is key
• Tips for approaching and communicating with difficult people

Emotional Intelligence

• What is Emotional Intelligence?
• Thinking, Feeling, and Acting
• Current Levels of Emotional Competence
• Areas for Emotional Development
• Changing Habits
• Consuming Information
• Changing Past Conditioning
• Avoiding Conflict

Facilitation Skills

• Introduction to Facilitation
• Facilitator’s Roles and Responsibilities
• Leadership Skills
• Process and Content Facilitation
• Core Practices and Skills Required
• Handling Conflict
• Techniques Contained within the ‘Toolkit’
• Practice Sessions

Meeting Skills

• Reasons for Meetings
• Chairing Meetings
• Defining What Constitutes a Meeting
• Meeting Planning and Preparation
• Ensuring Participation and Control
• Understanding Roles
• Reviewing and Follow-Up Meetings
• Personal Action Plan for the Development of Skills

Negotiation Skills

What is Negotiation?

• Negotiation and Influencing Skills
• Factors that Impact Negotiation
• Stages of Negotiation

Planning

• Discussion
• Defining Objectives
• Achieving Success
• Coming to an Agreement
• Executing Action

Utilising Communication and Communicating Effectively

• The Significance of Listening
• Being Assertive
• Tools and Techniques for Negotiation
• Building Good Relationships
• Being Confident and Comfortable
• Collaborating with Others
• Solving Conflict
• Handling Difficult Situations and Manipulation Professionally
• Varying Levels of Negotiation
• Self-Assessment of Personal Negotiation Style

Organisational Skills

• What is Organisation?
• Self-management
• Methods of Organisation
• Time Management
• Personal Action Plan
• Staying Organised within a Team

Presentation Skills

Introduction

• Fundamentals of Presenting

• How to present with confidence
• Planning and structuring a presentation
• Organising presentation material to suit your audience

Using Relevant Presentation Methods

• Presentation Styles
• Preparing for the occasion
• Preparing for your audience
• Using What, Why and How to write your presentation

Bringing Your Presentation to Life

• How to make a good impression from the start
• Getting your point across
• Using Visual Aids
• How to prepare and present data
• How and when to engage with the audience
• Successfully closing a presentation
• Receiving Feedback

Dealing with Unforeseen Circumstances

• Improvising and thinking on your feet
• Beating Last minute nerves
• Staying calm when there are delays in starting or technology failures
• Dealing with Difficult audiences

Public Speaking

Introduction to Public Speaking

• Your current experiences of Public Speaking
• Facing the Fear of Public Speaking
• The Who, What and How of Speaking Successfully

Getting Your Point Across

• Presenting clear messages
• Gaining confidence in what you say
• Controlling your pace and timing
• Tools you know you can use

Controlling the Unexpected

• Handling difficult people and situations
• Practising the art of audience engagement
• Moving awkward situations forward

Techniques of a Good Public Speaker

• Controlling your Body Language
• Engaging the audience with your tone and timing
• Adapting to your audience

Time Management

• Introduction to Time Management
• Identify Objectives and Goals
• Effective Time Management skills
• Exploring Your Growth
• Introduction to Scheduling
• Creating a Plan
• Overview of Priority Task
• Introduction to Routines
• Establishing Your Work
• Manage a Meeting
• Evaluation of time management
• Delegation of time
• Managing Scheduling Technology

Anybody looking to improve a range of personal skills.

There are no prerequisites to study.