Personal Development Bundle
Online training package featuring 8 essential personal development courses
Training Deals
Summary
- Tutor is available to students
Overview
This huge soft skills course bundle includes 8 courses. You will receive communication skills, introduction to management, leadership skills, presentation skills, time management, assertiveness skills, customer service skills and negotiation skills.
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Description
Communication Skills
Course Duration:
The Effective Communication Online Training Course has a duration of 2 hours, however you will have access to the course for 90 days from the day of booking.
Course Outline:
This Effective Communication online training course includes the following modules:
- Introduction to Effective Communication
- The Principles of Effective Communication
- Definitions and Terminology
- Communication
- What is a Skilled Communicator?
- Non-Verbal Communication (NVC)
- Individual Evaluations
- Communication Barriers
- Applying Answers
- The Communication Funnel
- Asking Questions
- Probing Skills
- Listening Skills
- Active Listening Skills
- Listening Ability
- Communication Situations
- Body Language
- Asking Good Questions
- Body Communication
- Types of Gestures
- Personal Action Plan
- Types of Emotions
- Overview
Introduction to Management
Course Duration:
The Introduction to Management Online Training Course has a duration of 2 hours, however you will have access to the course for 90 days from the day of booking.
Course Outline:
This Introduction to Management online training course includes the following modules:
- Introduction to Management
- The Principles of Management
- Definitions and Terminology
- Manager Roles
- Successful Manager Qualities
- Management Skills
- Self-Assessment Skills
- John Adair Action Centre Leadership
- Teams Development
- Management Techniques
- Effective Communication Skills
- Preferred Leadership Style
- Group Influences
- Difficult Situation Management
- Overview
Leadership Skills
Course Duration:
The Leadership Skills Online Training Course has a duration of 2.5 hours, however you will have access to the course for 90 days from day of booking.
Course Outline:
The Leadership Skills Online Training Course with Exam will cover the following topics:
- Introduction of leadership theories
- Different leadership styles
- Organisations and culture
- The importance of motivation
- Change management
- Influences of change
- Culture and change
- Effective communication
- Stages of team development
- Field-force analysis
- Working with different points of view
- Dealing with difficult or tricky people
Presentation Skills
Course Duration:
The Presentation Skills Online Training Course has a duration of 2 hours, however you will have access to the course for 90 days from the day of booking.
Course Outline:
This Presentation Skills online training course includes the following modules:
- Introduction to Presentation Skills
- The Principles of Presentation Skills
- Definitions and Terminology
- What Makes a Good Presenter?
- Presentation Methods
- Structuring the Presentation
- Visual Aids
- Body Language
- Voice Contact Tips
- Eye Contact Tips
- Non-Verbal Communication
- Adapting to the Audience
- Audience Reactions Management
- Giving Feedback
- Receiving Feedback
- Overview
Time Management
Course Duration:
The Time Management Online Training Course has a duration of 2 hours, however you will have access to the course for 90 days from the day of booking.
Course Outline:
This Time Management online training course includes the following modules:
- Introduction to Time Management
- The Principles of Time Management
- Definitions and Terminology
- Manager Roles
- Successful Manager Qualities
- Management Skills
- Self-Assessment Skills
- John Adair Action Centre Leadership
- Teams Development
- Management Techniques
- Effective Communication Skills
- Preferred Leadership Style
- Group Influences
- Difficult Situation Management
- Overview
Assertiveness Training
- Being assertive is about confidence and having a high self esteem.
- Assertive people can express their own views with confidence but also appreciating the views of others.
- They feel confident saying 'no' to people and can provide alternatives to resolve discrepancies.
- Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different conflict techniques.
What will I get out of it?
- Utilising assertive styles for any situation
- Building on your confidence and self belief
- Understand how others perceive your behaviour
- Understand the communication processes necessary to be assertive
- Understanding your body language and confidence
Customer Service Skills
Course Duration:
The Exceptional Customer Service Online Training Course has a duration of 2.5 hours, however you will have access to the course for 90 days from the day of booking.
Course Outline:
The Exceptional Customer Service Online Training course covers the following topics:
- What is customer service?
- Self-assessments
- Building rapport
- Meeting customer expectations
- Assertiveness techniques
- Self-assessment of personal style
- Different communication vehicles
Negotiation Skills
Course Overview
- What is negotiation & Influencing
- Key skills to negotiation & Infleuncing
- Utilising Communication
- Planning negotiation & Influence
- NLP and negotiation & Infleunce
- Negotiation & Influence tools and techniques
- Negotiation and power
- Dealing with difficult situations and Manipulation Professionally
- Different levels of negotiation & Influence
- Self assessment of personal style
Who is this course for?
Anyone looking to build up their skills in a range of office fields.
Requirements
No requirements for this course
Career path
Through this course, people can enhance any career they currently have or are looking to start.
Questions and answers
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
