Online Executive Office Skills Course

Want to become effective at work and advance to a higher position? Start building or fine-tuning your executive office skills by getting into this course.

Today’s working environment has changed significantly. Improvements in technology, combined with new workplace regulations and policies and increased competition between companies, demand office workers to have executive skills. These set of skills allow a person to effectively plan and direct activities, become more organised, stay on top of assigned tasks, resolve issues independently, use time wisely, take control of emotions, and properly interact with other people and his or her environment.

Because of the merits that can be gained from having executive office skills, majority of hiring companies across different industries consider these skills as an important qualification for hiring and promoting employees. As such, if you want to increase your chances of getting the job you have always wanted or advancing in your current career, it pays to start working on your executive office skills to make your professional goals happen. That is where this course can assist you.

The Online Executive Office Skills course will aid you in developing and fine-tuning your executive office skills, which should enable you to work effectively and efficiently, meet work challenges head on, and accomplish your professional goals. It will give you guidance on providing excellent customer service and handling administrative activities, and will also get you up to speed on the area of project management. Additionally, the course will provide you techniques and tips to improve your communication and training skills.

Course Units

Unit 1: Executive Office Skills—An Introduction

• Providing Customers with Excellent Service
• The Right Ways to Deal with Awkward Customers

Unit 2: Understanding and Performing Administrative Functions

• Employee Induction and Record Keeping
• Knowing the Legislations Governing Safe and Effective Data Handling

Unit 3: Introduction to Project Management

• Five Steps Involved in Managing Project
• Project Identification and Breakdown of Work Structure

Unit 4: Improving Communication Skills

• Becoming Familiar with Varied Forms of Communication
• Communicating Through Body Language, Facial Expressions, Gestures and Body Movement

Unit 5: Training Administration

• Essential Skills and Methodology for Training
• Cycles and Benefits of Training

Expected Learning Outcomes

At the end of this course, you will be able to:

• Understand what executive office skills are and why they are important in today’s working environment.
• Develop the ability to provide quality service to customers, take charge of different administrative functions, and handle projects.
• Fine-tune your ability to communicate both verbally and non-verbally and develop the necessary skills to train others.

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